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Candy Crush not workin properly for over a week now since September 26, 2021 to present October 3, 2

Mickeybus1928
Mickeybus1928 Posts: 4

Level 1

My Candy Crush has not worked properly in over a week.it will not connect to the internet says Tiffy, I was on the phone with Apple everything is connected to WiFi, modem, send emails, texts on both my iPhone and iPad. Everything is connected together.all of my games work on both devices except for Candy Crush. It wii let me play but Tiffy comes on and says( no I internet connection) will give your yout treat when you connect to internet. EVERYTHING IS CONNECTED PROPERLY IT IS YOUR GAME!

Answers

  • Mickeybus1928
    Mickeybus1928 Posts: 4

    Level 1

    edited October 2021

    (EDITED by CM - All caps) 

  • Mickeybus1928
    Mickeybus1928 Posts: 4

    Level 1

    Your game hasn’t been working properly since September 26, 2021 to present October 3, 2021. This is your responsibility. Need to talk to a technical support person now please!

  • Boybinary
    Boybinary Posts: 3,063
    edited October 2021

    I think it has something to do with the new permission settings in your apple devices something to do with cloud permissions they recently changed something that you have to go in settings and allow.

    it is called iCloud private relay if it is turned on then a lot of apps wont work

  • Mickeybus1928
    Mickeybus1928 Posts: 4

    Level 1

    edited October 2021

    I spoke with Apple last night

    (EDITED by CM - All caps) 

  • Boybinary
    Boybinary Posts: 3,063
    edited October 2021

    You are in a community of players trying to help other players with issues, you need to go to King customer support. No body here has anything to do with Game function issues

    Here

  • Alienscar
    Alienscar Posts: 16,491

    Hello, if you need technical support then you need to contact Player Support. This forum is just a collection of Candy Crush players that try to offer the best advice that they can.


  • ccasalta
    ccasalta Posts: 448

    Hi there. without being an expert in the field. You must have denied a loan to cady crush. This because all the time you point out I have been activated and I have a friend who has an appel. the other thing is that if you play via wifi the network administrator will block the game

    😁😃😄

    a smile to life ...

  • spenkive
    spenkive Posts: 2

    Level 1

    So, for the past week, I've been getting a Server error whenever I try to collect my Chocolate Box (I posted in the relevant forum as well). And today I can't collect my Fantastic Five, which also completed. Could I get some help, please??

  • Crazy Cat Lad
    Crazy Cat Lad Posts: 14,124

    Hi @Mickeybus1928 and welcome to our Community!

    What trouble shooting have you tried to get the game working on your device?

    Since there is no general issue with the game not connecting to internet I would advice to:

    -Restart the app and device

    -Make sure the app is updated to the latest version

    -Make also sure that the device is still compatible by checking that the iOS is updated to the latest version. iOS9 or later version is required.

    -As a last resort, try with reinstalling the app. Please note that Boosters will be lost in a reinstall, but your levels and Gold Bars can be retrieved by reconnecting to your Facebook, King or Apple-ID, depending on where you saved the game.

    I hope this helps!

Hey! Would you like to give us your opinion?