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I can’t get my king password back??
lauren1110
Posts: 2
Level 1
in Support
I keep trying to recover my king password and when I go into the email it says “error 404 this can not be found.” I want to sync my account to my new phone as I have way more progress there what can I do to get the password back?
1
Answers
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Hello lauren110 , welcome to our King Community!
Would you check to see if it gives you the option to change your password? If so try that first
The error code may be a problem with the Candy Crush Game server. I do know that work is ongoing at the Game Studio and they ask that we be patient to the work is complete
Thank you,
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It hasn’t given me the option to change it… I keep going to the email it sends and it says error from there… how would I go about changing it? But if it is just a server issue I’ll keep trying for a few days and check back in thank you so much
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Hello lauren1110, greetings
I have misunderstood your question so please disregard the my message above.
Check your device and game to confirm that they are "up to date", restart your device and then try logging back in.
After doing the above please comment below if this helps or if you need more instruction
Thank you
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I'm having this issue too. Nothing works, the link sent on my email doesn't work on phone or on a computer...
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Hi @lauren1110 and @nkrmk
Welcome to the sweet King Community.
Please tell me if I have understood what you are saying. You do not remember your password and when you receive the email to restore it, the link does not work is that?
Today several players have reported the same problem, if after clearing the browser cache and restarting the device it still does not work, it is that they are definitely sending broken links. It might just be temporary, I don't know. You should notify it directly from the game in the "contact" section.
Or in this 👉 Link.
Please keep us informed of possible changes or solutions that you receive.
Thank you and keep enjoying
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Yes, you understood correctly. I've cleaned caches, restarted my phone etc. but the link only shows the error 404 page. I'll just wait it out I guess, I also sent a message through contact page but I'm not sure I used the right topic which needs to be selected...
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Thanks for answering.
Do not worry about not having selected the correct topic, the support will send you a first automated message, to notify you that they received your query and shortly after you will receive a personalized message asking you the details of your query.
Don't forget to check your junk mail, it might be there.
Thank you and keep enjoying
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Hi,
I am having exactly the same problem like @lauren1010 and @nkrmk. The reply I received by email was not helpful at all.
How can I get “real” support?
Thanks in advance!
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Same problem, won't take my password to log into the lay using email. Use the "forgot password " I get the email and the link goes to an error page.
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Hello 👋
Please can you tell me what was the support response? Or do you mean just the email with the link to reset the password?
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