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Something sticky is going on and the levels are freezing for some players when the level is completed or has failed.
This issue is being looked into and hopefully fixed soon.
Please stay tuned here for any news or updates on this!
Hello @JosƩ_Savelkoul , thank you for your feedback
Any actions that will resolve feature and game related issues are welcome here
Kind regards
You're always asking people to do troubleshooting, but I think it's about time King (e.g. the game team) needs to do some troubleshooting themselves. I'm one of the admins of the Candy Crush Saga All Helpgroup, seeing loads and loads of complaints every single day. I'm always asking our members to contact you, to share their thoughts with you. I've also shared a link to this post at the CCSAH-group because it's happening to loads of people. I really hope they all will follow the link that I shared, and make a whole lot of noise over here. But people are getting fed up with it. I really do feel the problem, again, is on your end, sorry. Please do get things sorted, and stop messing around. Thanks in advance...
Have a nice evening.
Hello @Ans_Weelage what device do you play on, and what level of candy crush are you trying to play
That is no answere to my question.
I play a level then its stuck I have to refresh the game on the laptop,phone and tablet
This article can help, as @kiara_wael said.
Hi and Welcome to the King Community!
Thank you for providing your screenshot
Please do the standard trouble shooting by log out, update your game application, restart your device and login
If the screen continue to freeze return here and please return here and confirm that you have completed the steps above in your feedback
Thanks š¤
Hello @dashwood32097 ,
Thank you for the feedback and confirmation that you have completed the steps above. This is always helpful and a recommended protocol to use
Similar issues have been reported here and sent to our game team
Hopes are that this will be temporary as the game reactivates itself and will disappear in time
Would you continue to watch your game just a little longer and return here with your helpful feedback?
For any missed reward in any game feature, please report this to ourĀ Player Support TeamĀ here.Ā Provide them with as much detail as you can
Our words are being noted
Thanks
I'm having the same issue, just started today. I'm guessing they did some kind of update. No, those steps they give above didn't help. Very annoying, i hope they fix it soon.
I'm having the same issue, just started today. Very annoying.
This is what the screen looks like when I'm waiting for it to start a new game.
When I'm done with one game, the screen freezes, goes dim, and doesn't load a new game. I have to get out of the game and restart each time. It's been doing it for a few hours now.
Hi and Welcome to the King Community
Every time I get to the end of the game (loosing) I get this screen and it sticks there. I have tried restarting my phone and I can attempt the level again then it sticks. I've also tried reinstalling which was very annoying because I lost all my boosters and its still sticking. Please help. thanks
I play on a laptop restarted and still the same thing,I play 1 game I have too log out to play a next game
also on my phone,same ting happened,I am stuck!
Please do the standard trouble shooting by log out, update your game application, restart your device and login, if playing through browser please clear cache/ history. And login again. and please check this page
What is the matter with Candy Crush,I play one game and it does`n`t start a second game???
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Hi, Glenn, thanks. Problem is still ongoing today.
Thank you for your feedback @dashwood32097 š¤
Hopes were, that would help you
Since our last communication I read that our Player Support team at Candy Crush is looking into what many of us are experiencing in our game features
We all are patiently awaiting a resolve
Thank you very much, you are a pleasure to work with
Thanks, @Glenn1972 , hopefully it is resolved soon!
Welcome to the King Community.
As our friend @Glenn1972 has already given you information there is some work going on in the game at the moment and that is why we are experiencing a number of temporary problems. Your game will probably be normal as soon as their works in the game are completed, but I will be back here as soon as I get the latest information.
Thanks in advance for your patience and support.Ā
whereās my 30 gold bars after passing to level 6200 I fill cheated
I got a new phone and I've lost all of my history. I was on level 6,658. How do I get that back?
This is happening a lot. Anyone else?
We're aware of an issue affecting theĀ latest levels in Candy Crush Saga, and we're really sorry for the inconvenience. Some players have reported the following: Weekly ContestĀ progress isnāt updating Episode RaceĀ counter isnāt advancing Game progress resets to level 19,686Ā after closing and reopening the game Sync issuesā¦
Boa noite! Gostaria de mostrar minha insatisfaĆ§Ć£o com o jogo Candy Crush. Passei dois dias sem entrar para pegar um Super Brigadeiro no final de semana que estou viajando. Hj, dia 05 de dezembro, consegui pegar ele, porĆ©m o jogo fechou de forma repentina, ganhei um brinde por isso, porĆ©m perdi o Super Brigadeiro. Gostariaā¦
Many of you have asked about the video ads feature in Candy Crush Saga. If you're wondering why the ads have disappeared from your game or why a friend has them but you donāt, here's a quick explanation: š Video ads are not a permanent feature in the game. Like other special features, they can come and go. Theyāreā¦
Welcome to the Community š If youāre having trouble with your game, whether itās missing progress, a purchase issue, or something not working, the fastest way to find answers is through our Help Center š Why the Help Center first? Always up to date Available in multiple languages Covers everything from game progress toā¦
