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Something sticky is going on and the levels are freezing for some players when the level is completed or has failed.
This issue is being looked into and hopefully fixed soon.
Please stay tuned here for any news or updates on this!
I seem to be working again as well 😁
So glad to hear this issue is finally resolved for everyone!!
Mine is working again.
Yes, I logged in for the first time today and played the level I'm on, and it didn't freeze, just did its normal thing. I did see they did some new thing with the orange candies and added a new contest, so something must have gotten updated. Yay!
That is wonderful news @dashwood32097 , thank you for letting us know!
Did it just start working again on it's own?
Mine is working again! 😀
I have the same issue!
I'm having the same problem on both my PC and phone.
Lyman, my iPad still gives the blank screen after one play. So basically unplayable timewise.
Still not working here 😒
seems to have sorted it out now
It just occurred to me that I should stop playing until this is resolved. I'm stuck on a super hard level and if I beat it and it doesn't move forward, the screams will be heard from the moon 😄
Hi, Just to say same thing happening here, so annoying and so much for stress free time 🤣🤣, hopefully will be resolved soon been happening for myself for at least 3 days.
Welcome to the King Community.
Yes, the problem will be be solved😊We have already reported the problem to our team and we hope to get some information tomorrow.
Thank you.
Hello @J_J_H2 , Welcome to the King Community!
I am continue to check my game, that seem to be the best think to do
I am also going to check Monday to see if any new information is passed on in the link below. This is where we have been asked to stay tuned and give feedback
I really feel that we will see our game start working as it should about the same time we may hear anything, but I am staying tuned
Just tap "View Post" ⤵️
I have the same problem and also hope a solution is coming soon.
Now it seems one device will get new game, not the other. King definitely should reimburse people who can't use their time due to restarting over and over. This is what I get.
That's great news! I'm so glad to hear that :)
He he finally he works normal,only the icecreams doesn`t work but oke...
I hoped that this site would help me but I write and write and nobody helps me,so this has no function there is no help here
Can you let me know if your problem is the same as the link?
I hope to hear from you soon😊
I know @Glenn1972, but this issue (I call it an issue because it is), I'd like to see King acknowledge it, and do something about it. Even though there's just a couple of comments at this post doesn't mean it's not affecting loads of players. Believe me, it's really happening to loads. I'm just trying to wake up the developers here (when it really is bedtime for me now). But please, do wake up, thank you..
Let us know if you were able to resolve your problem or if ya still need help :)
Mine freezing after every game. The only way I can unfreeze is to turn off my device and restart. I’ve tried the troubleshooting and no difference made. I usually play everyday but I can’t deal with this issue it’s boring and I have started playing a different game
I still need help,I have reset my wifi thing,scan for virusses nothing....One level playing means refreshing on my laptop on my phone nothing helps,I even played at a friendshouse because of different wifi ...nothing.
And btw I am on level 7861
still freezing after each game on windows and chrome are you aware
I’ve tried the troubleshooting and no difference made. The game is still freezing after each game
Like all the comments before me.
Screen freezing after each life lost.
Having to close and reopen the game every time. Playing the game a long time sort it out
Hi there.
It looks like King is changing the level complete animation. I noticed it today on my Windows CC app. I have a feeling it is bugged and causing issues for some since it is a new feature.
So they still haven't learned? More really unnecessary (useless) changes yet to come? Causing more really frustrating glitches? In a way I hope you're wrong about this. And in a way I'm hoping this post will explode with complaints. The changes they're doing have proven not to improve the game quite often.
Well, I hope I am wrong too. It was just a suggestion that occurred to me since I did notice quite a few new animations this week.
I noticed this week that King made some changes with the level complete animations and the way that levels end. I'm wondering if that is causing issues for some. I am sure it will be addressed soon!
Well if this page should help,I don`t see it,nobdy helps me
Did all as king said, updated Facebook app also, still freezing. Fab 5 team needs 35 points in 4 hours and I haven’t be able to play two games in a row for 12 hours. I think this is the final straw at 10374.
Sorry for your frustration! Stay positive, it will be resolved very soon :)
Anyone else have an issue with the booster wheel not letting you spin? Mine says come back in xxx hours for the next spin, but the next spin never comes. I am so stuck on level 7280 and I need some booster help!!
Hi everyone, We’re aware that some players who play on Facebook are currently seeing their game reset to Level 1, even though their progress is correct on other devices. We’ve reported this to the Studio and it’s now under investigation. If you’re affected, please: Confirm you’re logged into the correct Facebook account…
End game directly once moves running out, I cannot use the gold to buy more moves to clear level suddenly. Thanks
