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Want to change my email address.
Darlene_Rahn
Posts: 3
Level 1
in Support
The email address I originally used for Candy Crush Saga is no longer valid and I'm unable to sign in. I can't request a new password because I can't access the old email. Is there some way to fix this. I don't want to use my Facebook sign on. Also the app doesn't always sync on all my devices.
Answers
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Hi and Welcome to our Community
You need to do this on a PC. go to king.com/games. Select candy crush and then play now. you will then be on the log in page to create an account or sign into an existing one. once signed in you will see settings in top right corner
Can I sync my progress between Facebook and King.com?
Quite simply yes you can! It's really straightforward to sync your progress between Facebook, mobile and King.com, which means if you would like to switch platforms, you can easily do so without having to start the game again.
To sync your progress with King.com, please complete the following steps:
- Go to the King website at King.com/games
- Log in using your existing King profile, or create a new King profile if you don't already have one.
- Click on the ‘Settings’ icon
- Select ‘Account’
- You will be prompted to confirm your password
- Select the option ‘Score and progression sync’ and then proceed to enter your Facebook login information
- Once complete, your progress will be updated across all King games on King.com
