After connect to Facebook, my game progress have been deleted. Is there any method to get it back?

Question

Hi there,

I've been always playing candy crush saga without login my Facebook. But my sister accidentally login and make my progress deleted. How can i get it back? I've been working hard at this game for two years, this make my heart broken. If there is any chance to save this, please tell me and i'll be very grateful!!  THANKS FOR ANY HELP!!

MarkHawk · Accepted Answer

Hi 白皓宇! I suggest you contact King Customer Care here: http://candycrushsaga.com/help/en - scroll down to the "more" button and click on "contact us"

Please provide the following info:

1) Game ID (Go to the game settings from the game map and click on the red door. You will get back to the beginning of the game again so click on settings,  look for FAQ and under the green button there will be some numbers there).

2) Your level in Candy Crush as well as in Dreamworld (Owl version)

It is important that you do not re-install the game until your progress has been restored. The progress restoring is a manual process and may take several weeks so please be patient after sending the info.