Welcome to the Candy Crush Saga Community
Do you have a question or need help with your game? Ask the Community.
The internet does not connect on the game. How do I sort that out?
Answers
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Hi and Welcome to the King Community
Slow internet, Game not connected, or some other reason, you may face such problems. You can check out some troubleshooting below.
Reset/Clear cache data from App Store - Check app update - Log out game - Restart Device - Open game and Log in.
If the problem remains the same, you need to follow the steps below.
You will find complete information HERE
Or Please email Player Support about this so they can investigate this.
If you play on mobile, then go to the Start Menu - Settings - Cogwheel - Help Center - Purchases & Gold Bars. You will then find the 'Contact us' in the bottom of the page.
If you play on Facebook on a computer, then click on the 'Contact us' in the bottom of the page here, but remember to enter the same email that you log in with on Facebook.
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Candy Crush Saga will not load on Facebook. I am not the only one. Many, MANY players are having this issue. You can not use the link for support to report it either because (SURPRISE hahaha) the captcha won't load and therefore you can't send a request for the issue. Candy Crush has not loaded on Facebook for TWO days.
