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Candy crush saga game is not loading. It is not responding at all it goes close automatically without loading please help me in this matter
I have done all of these suggestions, and none have resolved the problem. Candy crush soda works fine, I CX an play on my tablet and PC, just not my phone
What kind of mobile do you have? I suggest you try all of the following, it should fix most problems.
Restarting the device
Updating the version of Candy Crush Saga
Ensuring that you have enough memory space on your phone.
As a last resort (if you levels are synced on Facebook only) uninstall and re-install the game.
Let me know how you get on
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[alert callout] Last Updated: May 8th Thanks for continuing to report these issues and share your experiences with us. We’re aware that some players are experiencing freezing, lagging, or crashing issues after updating to version 1.327.0.1, and the Studio team is currently investigating this. The reports we’ve seen…
Many of you have asked about the video ads feature in Candy Crush Saga. If you're wondering why the ads have disappeared from your game or why a friend has them but you don’t, here's a quick explanation: 🔄 Video ads are not a permanent feature in the game. Like other special features, they can come and go. They’re…
Welcome to the Community 👋 If you’re having trouble with your game, whether it’s missing progress, a purchase issue, or something not working, the fastest way to find answers is through our Help Center 🔍 Why the Help Center first? Always up to date Available in multiple languages Covers everything from game progress to…