Candy Crush Saga

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How do I recover my game progress

I recently setup a new facebook profile and was able to continue playing Candy Crush on my mobile phone for a week. This morning my app connected to facebook and sent me from level 751 back to level 1. I tried using the contact portion of the website and it sends me a generic email with a link to King Care but no solution. Is there way to recover my progress and why doesn't anyone answer the contact emails?

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Carlyann.w

I can't find a Play on your phone button on the map pon my PC

Michael_Van

Did you try to disconnect from Facebook in the game app settings? Try it, it should take you back to your old level. Or check on your PC/laptop to see if your levels are still there (on Facebook) and then on the map screen hit the 'play on phone' button. This sends a notification to your phone and if you click it you can resync!

After hearing no response for about a day I decided to try it - I reactivated the old account and signed in through the app - still set at level 1. There has to be some solution for this.

Michael_Van

Did you try to disconnect from Facebook in the game app settings? Try it, it should take you back to your old level. Or check on your PC/laptop to see if your levels are still there (on Facebook) and then on the map screen hit the 'play on phone' button. This sends a notification to your phone and if you click it you can resync!

I have disconnected from facebook but I remain at level 1. In order for me to check on my laptop I'd have to reactivate the old facebook account which I was hoping to avoid. It can be done but I want to know if there are other ways or if that way will work before I do it.

aCe

Did you try to disconnect from Facebook in the game app settings? Try it, it should take you back to your old level. Or check on your PC/laptop to see if your levels are still there (on Facebook) and then on the map screen hit the 'play on phone' button. This sends a notification to your phone and if you click it you can resync!

Accepted answers

All comments

aCe

Michael_Van

Did you try to disconnect from Facebook in the game app settings? Try it, it should take you back to your old level. Or check on your PC/laptop to see if your levels are still there (on Facebook) and then on the map screen hit the 'play on phone' button. This sends a notification to your phone and if you click it you can resync!

Michael_Van

Did you try to disconnect from Facebook in the game app settings? Try it, it should take you back to your old level. Or check on your PC/laptop to see if your levels are still there (on Facebook) and then on the map screen hit the 'play on phone' button. This sends a notification to your phone and if you click it you can resync!

After hearing no response for about a day I decided to try it - I reactivated the old account and signed in through the app - still set at level 1. There has to be some solution for this.

Carlyann.w

I can't find a Play on your phone button on the map pon my PC

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