Candy Crush Saga

Discussions
Chat about Candy Crush Saga, share thoughts, news, or anything sweet!
Support
Support - Stuck or having an issue? Ask a question and get help from other players!
Contests
Enter for a chance to win Gold Bars and sweet in-game rewards in Candy Crush Saga!
Ideas
Have a sweet suggestion? Share your ideas to help improve Candy Crush Saga.
Off-Topic
This is your chill zone! Talk about anything that’s not Candy-related with other Candy players!.

All You Need to Know About All Stars 2026

Learn More

I was set back to level 1. How can I recover my game progress?

I was on level 751 of Candy Crush when I changed my facebook profile. The next time my app logged into facebook on my phone it set me back to level 1. I have logged back into my old facebook account and logged in through the app again, but I'm still at level 1. How can I recover my game progress?

To ask your Question:

Accepted answers

Wunderbaum

Hi Michael! All your levels are available on your old Facebook account. You can't transfer your progress from one Facebook profile to another. Just make sure your mobile device connects to your old Facebook profile and you can continue from level 751. Cheers :-)

All comments

Shelly_Kedem

Hi Michael! All your levels are available on your old Facebook account. You can't transfer your progress from one Facebook profile to another. Just make sure your mobile device connects to your old Facebook profile and you can continue from level 751. Cheers :-)

i olso this problem becauze i have 2 facebook.in mine face i am in the level 2600 i think but i can not retourne to him.what can i do

Michael_Van

Hi Michael! All your levels are available on your old Facebook account. You can't transfer your progress from one Facebook profile to another. Just make sure your mobile device connects to your old Facebook profile and you can continue from level 751. Cheers :-)

I have done what I believe you have stated and it did not work. I logged into my old facebook account through the app and I was still at level 1. Sorry if I did not make that clear. What else can be done?

Wunderbaum

Accepted answers

Wunderbaum

All comments

Wunderbaum

Michael_Van

Hi Michael! All your levels are available on your old Facebook account. You can't transfer your progress from one Facebook profile to another. Just make sure your mobile device connects to your old Facebook profile and you can continue from level 751. Cheers :-)

Shelly_Kedem

Hi Michael! All your levels are available on your old Facebook account. You can't transfer your progress from one Facebook profile to another. Just make sure your mobile device connects to your old Facebook profile and you can continue from level 751. Cheers :-)

i olso this problem becauze i have 2 facebook.in mine face i am in the level 2600 i think but i can not retourne to him.what can i do

Welcome! 👋

New here? Sign in or create an account to join the fun.

Quick Links

Recent Announcements

Blue Candies not getting counted on new levels! Edited by CM: Under Investigation!
Good morning, so I’m noticing with the all stars that I’m stuck at 131 blue candies over the past 10+ levels. And at one point I saw where my score doubled and then went back to 131 and it hasn’t moved despite collecting blue candies when the other scores clearly have moved making it almost impossible (as always) to catch…
🔔 Facebook Progress Showing as Level 1 - Under Investigation!
Hi everyone, We’re aware that some players who play on Facebook are currently seeing their game reset to Level 1, even though their progress is correct on other devices. We’ve reported this to the Studio and it’s now under investigation. If you’re affected, please: Confirm you’re logged into the correct Facebook account…
🎥 Why don't I see video ads in my game? Here’s what you need to know!
Many of you have asked about the video ads feature in Candy Crush Saga. If you're wondering why the ads have disappeared from your game or why a friend has them but you don’t, here's a quick explanation: 🔄 Video ads are not a permanent feature in the game. Like other special features, they can come and go. They’re…