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How do I get back to my level?

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Mintzi_Schramm
Mintzi_Schramm Posts: 1 Newbie
in Support

 l reached level 246 in Candy Crush Saga and then the game reset to 1. 

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Answers

  • aCe
    aCe Posts: 1,442 Level 2
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    Oh :( I'm sure it will be okay! Did you connect to Facebook or the Kingdom in the game? If so your progress is saved  here. Check in the settings menu in the bottom left, maybe you have lost your connection so here you can reconnect and maybe get your progress back. Did you do anything to lose it in the first place? 

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  • Wunderbaum
    Wunderbaum Posts: 4,398 Level 5
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    Hi Mintzi! If you have your mobile device connected to Facebook then all your progress is stored there and you can simply do a re-install of the game followed by re-connecting to Facebook. Cheers :-)

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  • Beckyleep71
    Beckyleep71 Posts: 4 Newbie
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    In Black OPS we would call that prestige on here we prolly call that a glitch.:)

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