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Received Congrats pop-up window but no rewards for 5000 or 10000 green candy match levels.

I received the gold bar reward for collecting 2000 green candies, but did not get the 50 lollipops for 5000 or the bonus jackpot when I matched 10000 green candies. Can you help please?

- See more at: https://care.king.com/en/candy-crush-saga/why-didn-t-i-get-any-reward-when-i-collected-5000-and-10000-green-candies#sthash.KPUNqy66.dpuf

To ask your Question:

Accepted answers

MarkHawk

Hi,

Seems there was a glitch in the game in order to receive the correct bonus. Please see the email with further instruction, so we manually can add the correct bonus to your game account. Thanks.

All comments

Bmore9866

The email referred to is found here at the top right envelope icon. It's nice to know King is helping to resolve this for us!

MarkHawk

Hi,

Seems there was a glitch in the game in order to receive the correct bonus. Please see the email with further instruction, so we manually can add the correct bonus to your game account. Thanks.

LotusDiamond

Same here too. I stayed up all night to get to 10000! What a load of rubbish and a waste of time!

Gfishler

same here: got gold bars, no lollipops

Ross_Bybee

My wife and i completed this last night with no rewards either.

Lena_Lena

Same here.

Heather-3

Same thing happened to me. I emailed King and got the automated response which pointed me to this forum to have my questions answered. Then at the bottom of the email it said, "Please be aware this message is our only response to this contact." Great, so now what?

Kristi

i have the same exact issue

jenp79

Same. Have screenshots

Debbie_B

Same thing here. I see the gold bars, but none of the promised boosters.

Allison_

Same thing happened to me.

Gerigirl43

same here!

cricky

Same problem here ((

Accepted answers

MarkHawk

Hi,

Seems there was a glitch in the game in order to receive the correct bonus. Please see the email with further instruction, so we manually can add the correct bonus to your game account. Thanks.

All comments

cricky

Same problem here ((

Gerigirl43

same here!

Allison_

Same thing happened to me.

Debbie_B

Same thing here. I see the gold bars, but none of the promised boosters.

jenp79

Same. Have screenshots

Kristi

i have the same exact issue

Heather-3

Lena_Lena

Same here.

Ross_Bybee

My wife and i completed this last night with no rewards either.

Gfishler

same here: got gold bars, no lollipops

LotusDiamond

Same here too. I stayed up all night to get to 10000! What a load of rubbish and a waste of time!

MarkHawk

Hi,

Seems there was a glitch in the game in order to receive the correct bonus. Please see the email with further instruction, so we manually can add the correct bonus to your game account. Thanks.

Bmore9866

The email referred to is found here at the top right envelope icon. It's nice to know King is helping to resolve this for us!

Jbelle

I have this issue too and cannot see any "envelope" in order to resolve this.

tammy_tam

Hi,
Seems there was a glitch in the game in order to receive the correct bonus. Please see the email with further instruction, so we manually can add the correct bonus to your game account. Thanks.

Thank you

Micki_Bailey

Hi,
Seems there was a glitch in the game in order to receive the correct bonus. Please see the email with further instruction, so we manually can add the correct bonus to your game account. Thanks.

Which email are you referring to? I would like to receive my reward too. Thanks in advance for your help.

Txblueyedchic

I do not see any envelope either! I am also playing on iPhone.

R4ORT

Hi,
Seems there was a glitch in the game in order to receive the correct bonus. Please see the email with further instruction, so we manually can add the correct bonus to your game account. Thanks.

I have the same issue and posted a question. Can you please send me the email too? Many thanks!

Imma_Belle

Hi,
Seems there was a glitch in the game in order to receive the correct bonus. Please see the email with further instruction, so we manually can add the correct bonus to your game account. Thanks.

i emailed and got nothing back other than this site link and "this will be the only response" or something. gee thanks haha. so how do i get the rewards i earned?

Bmore9866

Hi,
Seems there was a glitch in the game in order to receive the correct bonus. Please see the email with further instruction, so we manually can add the correct bonus to your game account. Thanks.

I've emailed twice about this, too. I only got the automated response. Please send me the same email to credit my account. I received the 1,000 award fine, but only the 10 gold bars for 3,000, and NOTHING for 6,000 but a checkmark...talk about a downer. Now every time I see CC I no longer see it as fun, but an abusive little app. :-)

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