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I received the gold bar reward for collecting 2000 green candies, but did not get the 50 lollipops for 5000 or the bonus jackpot when I matched 10000 green candies. Can you help please?
- See more at: https://care.king.com/en/candy-crush-saga/why-didn-t-i-get-any-reward-when-i-collected-5000-and-10000-green-candies#sthash.KPUNqy66.dpuf
Hi,
Seems there was a glitch in the game in order to receive the correct bonus. Please see the email with further instruction, so we manually can add the correct bonus to your game account. Thanks.
Hi,Seems there was a glitch in the game in order to receive the correct bonus. Please see the email with further instruction, so we manually can add the correct bonus to your game account. Thanks.
How do we get this mysterious email?
The email referred to is found here at the top right envelope icon. It's nice to know King is helping to resolve this for us!
Yea yea yea! DoubleDB here. Mark Hawk with King care messaged above. There was a glitch in system but he sent a message asking me for account info and I will get the earned rewards. I located my message envelope with king care instructions on what they needed to credit my rewards at the very top of this page, just to the right of the Log Out icon. I sent the information and expect rewards will be credited before long. If anyone doesn't have envelope, perhaps send a new message? Good luck.
I also had this issue. I received the gold bars, but nothing else. I played on iPhone and have screenshots.
I do not see any envelope either! I am also playing on iPhone.
I have this issue too and cannot see any "envelope" in order to resolve this.
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Is the email on this care.king.com or in the actual app? I too have the same issue. It seems as tho i wasted a Saturday night trying to connect green candies for nothing
I also completed the green candy challenge this weekend and didn't receive the prizes. I also don't see the email on how to fix this issue.
I registered on the forum specifically to ask about this question. I don't have an envelope (obviously, because I just joined), and I don't see an option to contact King directly. How can we get the email sent to us so that we can give our account info?
I've got the same issue, I collected 10,000+ green candies on Sunday but only got the 30 gold bars, no boosters. Playing on iPhone, not FB and I only joined King Care today to seek help for this glitch - what shall I do?
its not fair for some players to not have a feature that other players have please make an update that makes the game the same for all accounts my id 1548936986
My inventory disappeared overnight Hundreds of boosters lost Back to square one !! Any ideas why and how to retrieve ?? Gutted !!
I play in iran and i should use vpn to conect and play, but most of the time my vpn is conect but my game is disconnecting. I am a old player and i am playing during 13 year and my level is 8434, i am iranian person not a government please let us to continue connection 🙏
What happened to my inventory?? I had over 1,000 candy bombs, over 250 candy hammers, 120 fish and more stuff. Now it's all gone. Why? I'm on the same device as always. It took me years to build up my inventory. Someone help please.
Pins collection i finish it I didn't received my reward.
Many of you have asked about the video ads feature in Candy Crush Saga. If you're wondering why the ads have disappeared from your game or why a friend has them but you don’t, here's a quick explanation: 🔄 Video ads are not a permanent feature in the game. Like other special features, they can come and go. They’re…
We're aware of an issue affecting the latest levels in Candy Crush Saga, and we're really sorry for the inconvenience. Some players have reported the following: Weekly Contest progress isn’t updating Episode Race counter isn’t advancing Game progress resets to level 19,686 after closing and reopening the game Sync issues…
Welcome to the Community 👋 If you’re having trouble with your game, whether it’s missing progress, a purchase issue, or something not working, the fastest way to find answers is through our Help Center 🔍 Why the Help Center first? Always up to date Available in multiple languages Covers everything from game progress to…
