Sign Up!

🌶️🍬 Hot & Sweet right now in Candy Crush Saga!

Connectivity Error

mcj0711
mcj0711 Posts: 5

Level 2
in Support

My FB identification is 10216336861077197. I have had the same connectivity error for a few weeks and have logged out of FB. Checked the permissions for apps, made sure Candy Crush Saga had the proper permissions…Synchronized my King.com account. Selected “Sign in with FB”. Signed out of King.com and logged back in…. I’m still getting the same connectivity error. Please suggest something useful for me to try without loosing my current progress so that I can reconnect and get the daily boost, Candy box, request/receive lives…any assistance would be appreciated.

Flag · Helpful Sweet Love Haha

Answers

  • kiara_wael
    kiara_wael Posts: 155,920

    Hi and Welcome to the King Community

    You need to reinstall the game app after uninstalling to get the solution. Uninstalling the game app will cause you to lose all stored booster and unsaved levels but your problem will be solved.

    You will find more details HERE.

    Flag · Helpful Sweet Love Haha
  • Sukanta_Biswas
    Sukanta_Biswas Posts: 24,932
    https://community.king.com/en/candy-crush-saga/discussion/359852/connectivity-error

    Welcome to the King Community.

    Can you confirm to me on which device or platform you are playing this game?

    Also you can show me a screenshot of the problem because according to the screenshot we can get an idea of the problem.

    I hope to hear from you soon.

    Thank you.

    Flag · Helpful Sweet Love Haha
  • Lindark
    Lindark Posts: 5,681

    Be sure to try signing in and out of your account if possible before doing anything like reinstalling :)

    Flag · Helpful Sweet 1Love Haha
  • mcj0711
    mcj0711 Posts: 5

    Level 2

    How will my progress be saved on King.com when I log out? I’m on level 4800 and don’t want to loose that progress. Will the game sync with FB to which I have no connectivity? Logging out of King.com doesn’t help the connectivity error I get when trying to sign into Candy Crush Saga via FB. All other King.com app are working correctly.

    Flag · Helpful Sweet Love Haha
  • Alienscar
    Alienscar Posts: 16,316

    Hello @mcj0711 Have you played any levels on your King.com account? If you have then your progress should be safe. Also if you synchronised your accounts then in theory both accounts should be at the same level.

    As explained in the link provided by Kiara there is no fix for the Facebook connection error (including signing out) other than to delete and reinstall your Facebook Candy Crush app. Reinstalling your app will cause you to lose all of your unused boosters.

    Flag · Helpful Sweet Love Haha

Hey! Would you like to give us your opinion?

Categories