Stuck and frustrated!

When I try to use my account for extra moves, I am informed that I already have free moves to use. Although when I try to use them it does not go in. I am told my purchase failed. I am also not allowed to help friends on Facebook. What do I do? I am beginning to get very frustrated!


  • WunderbaumWunderbaum Posts: 4,399 Level 4

    Hi May!

    Have you tried playing the game on

    Go to and login. To sync your account with your Facebook progress just follow these steps:

    1) Click on Settings

    2) Choose Account

    3) Enter your password

    4) Click on Synchronizing/ Connect to Facebook

    5) Click on the two arrows

    Once done your progress is synchronized and you can hopefully play without any issues.

    Cheers :-)

    This signature made of 100% recycled electrons
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