Candy Crush Saga

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At a complete loss...sad...

For months now my Candy Crush app on my iPhone hasn't worked. I've sent king and candy crush countless emails and tweets. Never an email back. My app opens to the orange screen then crashes closed. The app is updated. My phone is updated. I don't play through Facebook. I cannot delete the app because I would lose my progress. (Level 781) I make sure all apps are closed in the background. I've deleted everything off my phone. I've turned phone on and off. I miss playing so much. I love the game. I wish someone could help me. Please help!

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Wunderbaum

HI Laceythi! I suggest you start by doing a complete backup of your iPhone to iCloud or similar backup. Next step would be to wait for the next release on iTunes and installing it. Also you could try to switch Internet connection from WiFi to 3G/4G to see if that solves your issue. If everything fails then you might have to do a factory reset. Factory reset put your phone in new fresh state, but will also delete all your content on the iPhone - that's why you'll need the backup mentioned earlier.

Cheers :-)

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Wunderbaum

Cheers :-)

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Recent Announcements

🔔 Facebook Progress Showing as Level 1 - Under Investigation!
Hi everyone, We’re aware that some players who play on Facebook are currently seeing their game reset to Level 1, even though their progress is correct on other devices. We’ve reported this to the Studio and it’s now under investigation. If you’re affected, please: Confirm you’re logged into the correct Facebook account…
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Many of you have asked about the video ads feature in Candy Crush Saga. If you're wondering why the ads have disappeared from your game or why a friend has them but you don’t, here's a quick explanation: 🔄 Video ads are not a permanent feature in the game. Like other special features, they can come and go. They’re…
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We're aware of an issue affecting the latest levels in Candy Crush Saga, and we're really sorry for the inconvenience. Some players have reported the following: Weekly Contest progress isn’t updating Episode Race counter isn’t advancing Game progress resets to level 19,686 after closing and reopening the game Sync issues…