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Why is my game closing once I click play?
There were some issues with the game on the Windows app that caused the app closing down or crashing.
This has now been fixed!
If you still have issues with game when playing via the Windows app, please try our trouble shooting steps HERE.
IT'S FIXED
You do have to clear your browser cache, then log right out using shutdown not restart, log back in and then it works !!
Hi, is there a problem with Candy Crush Saga, on Windows 10, only will not load? Thank you.
I am on level 1742, and the game shuts down when the Sam's Streak screen X is pressed.
Disaster I have done the reset as advised and I am now able to play but I am Level 1! However I was on Level 4339 with various boosters etc.
Is there any way that I can restore the situation back to Level 4339 etc.
Tried reset and reinstall (Windows 10) to no avail! Whats next?
Is there a bug in CCS app?
Hi and Welcome to the King Community
Thank you for report it will give this feedback to the Game Team , Meanwhile please check this page Here
Thank you for report it will give this feedback to the Game Team , Meanwhile please check this page Here
Thank you for report it will give this feedback to the Game Team , Meanwhile please check this page
I was playing Candy Crush earlier today successfully however now after I load it and press play it exits from the app. Restarted my laptop several times and tried numerous times with no luck.
I had the same experience. This is just because of the new seasonal update.
You might probably experience this issue if you're playing on PC
Every time I log in to play Candy Crush I get so far and then it closes down. How can I stop this happening?
@kiara_wael
You are incorrect. This is clearly a King problem. Who can/will fix this on King's end?
I guess this may help:
https://community.king.com/en/blog/discussion/250219/having-problems-with-your-game-crashing-or-loading-on-mobile
Same here
Same thing is happening when I try to play, but I am using windows 11.
Me too !! Reinstalled but no joy.
Same here, I think it is caused by the latest version update in Windows 10. The version number is 1.2180.3.0. Once again, rely on the Free Quality Control Officer.
Which device are you play , Please check this page Here. Let me know if its works
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Diddo, Issues with game. Game loads but just closes out when you click on play.
Diddo, Game closes out when you click "play".
Looks like this is the second thread on this problem.... can we please have somebody look at it? Time is running out on my Chocolate Delux box last game to play to win????
Please check this page . hope its help
Hey guys, are you all playing on Windows 10? It just happened to me with Windows 10. I uninstalled and reinstalled the game and it's still happening. It allows me to log in with my King account. Then I click on play and it opens. I see the map but then shuts down.
I just tried to open the game on my phone and that works so it has something to do with Windows 10.
We need to tag a couple of the game moderators, @bearwithme @kiara_wael @Sukanta_Biswas and also the manager @Crazy Cat Lad so that this issue can be escalated to the studio.
Please check this page and Let me know if its works
I get same game loads then shuts down when you press play. Any chance of a cure soon?
Yes it's happening to me as well. The game loads and when I hit play the game crashes to the desktop. Please fix
Will I be able to solve this without paying.
After playing for 13 years every day I really want to tell you what I don’t like…. When I earn a reward, for example 5 minutes a piñata, I really want to have it 5 minutes!!!! But the game begins to ask me lots of things, offers me all kinds of special offers and when at last I can start allready at least 40 seconds are…
I don'tI don't know what genius decided you were going to limit the number of levels we are able to play nowadays. Last week I had to wait 4 days for new levels, finally got them on Wednesday, and I'm all out two days later. How do you expect to keep players with this nonsense? I found another game to play that is very…
My player id is 1851240840 plz start video add support
In my account section I have it turned on to receive emails and offers from King but I never receive any emails or offers.
level 6830 the bottom button is all jumbled up, I already rebooted and cleared cache.
Many of you have asked about the video ads feature in Candy Crush Saga. If you're wondering why the ads have disappeared from your game or why a friend has them but you don’t, here's a quick explanation: 🔄 Video ads are not a permanent feature in the game. Like other special features, they can come and go. They’re…
We're aware of an issue affecting the latest levels in Candy Crush Saga, and we're really sorry for the inconvenience. Some players have reported the following: Weekly Contest progress isn’t updating Episode Race counter isn’t advancing Game progress resets to level 19,686 after closing and reopening the game Sync issues…
