Candy Crush Saga

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Received Congrats pop-up window but no rewards for 5000 or 10000 green candy match levels.

I received the gold bar reward for collecting 2000 green candies, but did not get the 50 lollipops for 5000 or the bonus jackpot when I matched 10000 green candies. Can you help please?

- See more at: https://care.king.com/en/candy-crush-saga/why-didn-t-i-get-any-reward-when-i-collected-5000-and-10000-green-candies#sthash.KPUNqy66.dpuf

To Ask Your Question:

Accepted answers

MarkHawk

Hi,

Seems there was a glitch in the game in order to receive the correct bonus. Please see the email with further instruction, so we manually can add the correct bonus to your game account. Thanks.

All comments

V551dln

Rewards as per king.com official as follow

10 bars for each of the 3 levels

10 bars plus 1 lollipop hammer ar 5000

10 bars plus 1 each of the boosters at 10000

So basically a crap load of effort for pathetic level of reward, it takes hours and possibly some money for little reward. Won't bother next time.

Tilly_Cooper

Do you have to be on IE to see the envelope icon? I don't see it and I didn't get squat for rewards, despite finishing the whole challenge.

nweiser

same here. and i didnt get any email

Hugh_de_Nome

I'm the same, got the requisite number and got the Congratulations window, but never received the rewards. I don't play via Facebook, so I suppose that's me sunk then. I had to sign up to a FB account just to post on here which I found annoying.

Kim_Halkett

Hi,
Seems there was a glitch in the game in order to receive the correct bonus. Please see the email with further instruction, so we manually can add the correct bonus to your game account. Thanks.

I also have the same problem. Can you please send me the email so that I can get my lollipops?

aliii

I have the same problem! should have received 10 lollipop but didn't

MarkHawk

Hi Geekspeeker,

Please see the email with further instruction, so we manually can add the correct bonus to your game account. Thanks.

Geekspeeker

Hi, Mark.

I had/have the same issue. I thought the rewards were off when I hit 10,000, but didn't know I could contact you to get it resolved. I got the 50 gold bars, but not the 50 lollipops. At this point, I'm not even sure what the prizes actually were... :-(

I'm on an iPhone and it doesn't give the envelope referred to on this platform. How do you want me to contact you to resolve it?

thanks!

Lena_Lena

Hi Jay Hunter and Dilys Ma,
Please see the email with further instruction, so we manually can add the correct bonus to your game account. Thanks.
V551dln; kindly write back on the message if you have received the wrong amount in compensation. Thanks

I checked email and still don't have any responds from King team.

Hannah_A

Hi,
Seems there was a glitch in the game in order to receive the correct bonus. Please see the email with further instruction, so we manually can add the correct bonus to your game account. Thanks.

The happened to me too. I would like the rewards, so please send me an email as well. I also recently won the jackpot on the booster wheel - something I'd been attempting for months. When I finally got it? Nothing. Just sneaky, deceptive business practices from King.

MarkHawk

Hi Jay Hunter and Dilys Ma,
Please see the email with further instruction, so we manually can add the correct bonus to your game account. Thanks.
V551dln; kindly write back on the message if you have received the wrong amount in compensation. Thanks

Hi Clint, Please see the email with further instruction, so we manually can add the correct bonus to your game account. Thanks.

Clint_Perkinson

Hi Jay Hunter and Dilys Ma,
Please see the email with further instruction, so we manually can add the correct bonus to your game account. Thanks.
V551dln; kindly write back on the message if you have received the wrong amount in compensation. Thanks

I don't see an envelope. I completed this when there about 20 hours left on the challenge. I got 30 gold bars and a few of the power ups but not all. I see no envelope icon o click please advise.

MarkHawk

Hi Jay Hunter and Dilys Ma,

Please see the email with further instruction, so we manually can add the correct bonus to your game account. Thanks.

V551dln; kindly write back on the message if you have received the wrong amount in compensation. Thanks

Reecoe_Belcher

I received an email from King, what you are supposed to is send them your Facebook ID linked with your game account, so that they are able to credit you with the missing gifts.

In order to find your Facebook ID, please visit the link www.findmyfacebookid.com and then copy the URL from your Facebook profile into the bar on that website. The URL should look like this example: https://www.facebook.com/firstname.surname.

Then select "Lookup numeric ID" and provide them with the number that appears on your screen.

Jay_Hunter

I'm still sitting here with no assistance and no mail icon to "point me in the right direction "

Dilys_Ma

Same here. Please email the instruction to me.

Linda_LaCoe

Hi,
Seems there was a glitch in the game in order to receive the correct bonus. Please see the email with further instruction, so we manually can add the correct bonus to your game account. Thanks.

Haven't received bonuses. Wonder if this glitch only happened to nonpaying users Since it didn't affect all users.

V551dln

I got a very polite and prompt response that the reward was actually a total of 30 gold bars and only 1 or each of the bonus candies at the 3rd level of the green challenge. That is not the amount shown on the graphic, we all seem to agree that it should be 10 of each bonus candies but king just credited me with one and a bonus set of gold bars for contacting them. What a crock, it took hours to get the final stage and luckily for me I didn't waste any money but still this feels like short change, that challenge was blooming hard and poorly rewarded.

Did anyone get the full reward and if so how?

vakehoe

Same. Have screenshots

was your game for 2000 5000 and 10000...if so what were the rewards? I am being told there is only 1 lollipop for all our work.

Jay_Hunter

The same thing is happening to me. Sent emails that gave me the we will not respond and directed me to here. I seen the answers given above but I have no envelope on the top right hand corner by the log out button. What do I do next?

Accepted answers

MarkHawk

Hi,

Seems there was a glitch in the game in order to receive the correct bonus. Please see the email with further instruction, so we manually can add the correct bonus to your game account. Thanks.

All comments

MarkHawk

Hi Jay Hunter and Dilys Ma,

Please see the email with further instruction, so we manually can add the correct bonus to your game account. Thanks.

V551dln; kindly write back on the message if you have received the wrong amount in compensation. Thanks

Clint_Perkinson

Hi Jay Hunter and Dilys Ma,
Please see the email with further instruction, so we manually can add the correct bonus to your game account. Thanks.
V551dln; kindly write back on the message if you have received the wrong amount in compensation. Thanks

I don't see an envelope. I completed this when there about 20 hours left on the challenge. I got 30 gold bars and a few of the power ups but not all. I see no envelope icon o click please advise.

MarkHawk

Hi Jay Hunter and Dilys Ma,
Please see the email with further instruction, so we manually can add the correct bonus to your game account. Thanks.
V551dln; kindly write back on the message if you have received the wrong amount in compensation. Thanks

Hi Clint, Please see the email with further instruction, so we manually can add the correct bonus to your game account. Thanks.

Hannah_A

Hi,
Seems there was a glitch in the game in order to receive the correct bonus. Please see the email with further instruction, so we manually can add the correct bonus to your game account. Thanks.

Lena_Lena

Hi Jay Hunter and Dilys Ma,
Please see the email with further instruction, so we manually can add the correct bonus to your game account. Thanks.
V551dln; kindly write back on the message if you have received the wrong amount in compensation. Thanks

I checked email and still don't have any responds from King team.

Geekspeeker

Hi, Mark.

I'm on an iPhone and it doesn't give the envelope referred to on this platform. How do you want me to contact you to resolve it?

thanks!

MarkHawk

Hi Geekspeeker,

Please see the email with further instruction, so we manually can add the correct bonus to your game account. Thanks.

aliii

I have the same problem! should have received 10 lollipop but didn't

Kim_Halkett

Hi,
Seems there was a glitch in the game in order to receive the correct bonus. Please see the email with further instruction, so we manually can add the correct bonus to your game account. Thanks.

I also have the same problem. Can you please send me the email so that I can get my lollipops?

Hugh_de_Nome

nweiser

same here. and i didnt get any email

Tilly_Cooper

Do you have to be on IE to see the envelope icon? I don't see it and I didn't get squat for rewards, despite finishing the whole challenge.

V551dln

Rewards as per king.com official as follow

10 bars for each of the 3 levels

10 bars plus 1 lollipop hammer ar 5000

10 bars plus 1 each of the boosters at 10000

So basically a crap load of effort for pathetic level of reward, it takes hours and possibly some money for little reward. Won't bother next time.

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