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Why is my game closing once I click play?
There were some issues with the game on the Windows app that caused the app closing down or crashing.
This has now been fixed!
If you still have issues with game when playing via the Windows app, please try our trouble shooting steps HERE.
Thank you for all your comments.
I deleted Candy Crush Saga and reinstalled it and retrieved my games from Facebook and it is running perfectly.
Fixed now. Thank you.
Hi there, it seems quite a few players are having issues with the game shutting down today. It may be that King needs to fix something :) Cheers!
Hi there, it seems quite a few people are having this issue. I think King will address it soon. Hold tight!
Hello, it sounds like quite a few players are reporting this. It may be something King needs to fix :) Hold tight!
Hello, it seems quite a few people are having this issue. It may be a problem that King has to resolve for us :) Hold tight!
It might be due to it being a brand new feature. It will be fixed soon :) Have a great day!
Problem loading last night. This morning all is working again.
Thankfully this morning when I tried to play via King on Laptop Windows 10 all was fine again. I just missed out on playing last night.
My game is now working!
I saw in our group some players report that Win 10 app is keeps shutting down
How long before its fixed
I have rebooted etc
Now it's all over(for my device) hope same to you too. I think they have repaired the glitch. You can freely play now.
All fine now - reset the Candy Crush app as advised and was able to play but was back on Level 1 - disaster.
However went back a while later & my original level was restored back to 4339 and also my boosters etc.
So all ok now - thank you for your help anyway
Hello.
This happened to me too. It's just because the new season has already started and it isn't compatible in laptop/windows version. However, in android there was no problem at all. The one and only thing you could do is installing the app in another device and login with the same login details. The problem will be solved.
thank you again so much
Sometimes it does happen that you get the Level 1 if the game is restarted or not probably connected to server. But you will never lose your progress if you have saved it through facebook or King ID.
Good that you have got it back.🎉🎉
I have just loaded Candy Crush and pressed play only to find my current level has been restored to 4339 - hooray!
So pleased as I can now continue playing as I would have given up playing altogether if I had to start from Level 1 again.
Thank you for your help - it is much appreciated.
Hi and Welcome to the King Community
Thank you for report it will give this feedback to the Game Team , Meanwhile please check this page Here
Anyone else have an issue with the booster wheel not letting you spin? Mine says come back in xxx hours for the next spin, but the next spin never comes. I am so stuck on level 7280 and I need some booster help!!
Hi everyone, We’re aware that some players who play on Facebook are currently seeing their game reset to Level 1, even though their progress is correct on other devices. We’ve reported this to the Studio and it’s now under investigation. If you’re affected, please: Confirm you’re logged into the correct Facebook account…
End game directly once moves running out, I cannot use the gold to buy more moves to clear level suddenly. Thanks
