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Piggy bank

rividini
rividini Posts: 2

Level 1
edited December 2021 in Support

I can't buy my piggy bank 😕

Answers

  • kiara_wael
    kiara_wael Posts: 157,695
    https://community.king.com/en/candy-crush-saga/discussion/357392/piggy-bank

    Hi and Welcome to the King Community

    Slow internet, Game not connected, or some other reason, you may face such problems. You can check out some troubleshooting below.

    Reset/Clear cache data from App Store - Check app update - Log out game - Restart Device - Open game and Log in.


    If you still aren't able to make any new purchase in the game, please contact Player Support from the game's Settings and Help Center so they can take a closer look at it. Remember to choose "Purchases & Gold Bars" as the subtopic!

  • patbaugh
    patbaugh Posts: 8

    Level 2

    I am also having the same problem! I keep getting an error message.

  • Glenn1972
    Glenn1972 Posts: 16,650
    edited December 2021

    Hi @patbaugh ,

    Is this the error message you are receiving HERE ? If it is you will need to follow the instructions there.

    If other than above, please comment below in more detail. A screenshot of the message would be very helpful

    Thanks

  • patbaugh
    patbaugh Posts: 8

    Level 2
    Screen Shot 2021-12-09 at 6.45.54 AM.png

    This is what happens when I try to buy the piggy bank. I am playing on my computer using Chrome through Facebook. I am also unable to buy anything from the shop as well and I have tried 2 other browsers. Safari and Firefox does not even show a piggy bank!

  • Glenn1972
    Glenn1972 Posts: 16,650
    edited December 2021

    HI @patbaugh ,

    I have had that message in the past

    It was only a temporary issue and then cleared itself in about 1 day

    If it has been longer for you or continues I think I would fill out a report request HERE so it can be better seen

    Provide your screenshot also

  • chasitylynnboyer
    chasitylynnboyer Posts: 3

    Level 1

    I can't buy mine either. Having the same error message

  • Lindark
    Lindark Posts: 5,713

    Hi there, sorry to hear you are having trouble :( Sometimes signing in and out of your account can solve this.

  • melbrett
    melbrett Posts: 2

    Level 1
    edited January 2022

    Same issue here as if Jan 10, 2022...any update from King on this? Logged out, cleared cache and data..still can't make any purchases.

  • snwangel4ever
    snwangel4ever Posts: 1

    Level 1

    Same problem I'm having as well....Jan. 13th '22.... frustrating. Especially when I have also logged out and cleared cashe, reinstalled the whole app and sent a support request with screenshot but STILL no fix! Grrrr!

  • patbaugh
    patbaugh Posts: 8

    Level 2

    Mine was fixed after chatting with tech support but I refused to clear cache. I told them I didn't really care about spending my money anyway and thanked them kindly. It was fixed not long after that....😉

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