Candy Crush Saga

Discussions
Chat about Candy Crush Saga, share thoughts, news, or anything sweet!
Support
Support - Stuck or having an issue? Ask a question and get help from other players!
Contests
Enter for a chance to win Gold Bars and sweet in-game rewards in Candy Crush Saga!
Ideas
Have a sweet suggestion? Share your ideas to help improve Candy Crush Saga.
Off-Topic
This is your chill zone! Talk about anything that’s not Candy-related with other Candy players!.

All You Need to Know About All Stars 2026

Learn More

Lives missing after updating!

I updated my phone and when now it doesn't have any of my 365+lives I had saved. It shows the correct # of gold bars but not my saved lives. Why??

To ask your Question:

Accepted answers

All comments

Deb_R

I just answered another player about this issue so I thought I'd let you know what I said in their question:
The game isn't designed to save these items. The game saves your levels/purchases via Facebook or the Kingdom part of the game but the free items don't get saved. I remember seeing a comment from King somewhere recommending that we don't save the items because of this. I guess once you know its better to keep a small amount for when you need them.

I find that hard to believe, I have the same issue as luvnOrcas, I lost everything but the level I am currently on. I have updated the game etc and NEVER lost any lives or special candies that I had saved. But there seems to be a glitch and quite a few people are suffering because of it and King has done nothing and said nothing to fix it or acknowledge there is an issue. I am personally gutted and annoyed because of it. Cheers

aCe

I just answered another player about this issue so I thought I'd let you know what I said in their question:

The game isn't designed to save these items. The game saves your levels/purchases via Facebook or the Kingdom part of the game but the free items don't get saved. I remember seeing a comment from King somewhere recommending that we don't save the items because of this. I guess once you know its better to keep a small amount for when you need them.

Accepted answers

All comments

aCe

I just answered another player about this issue so I thought I'd let you know what I said in their question:

Deb_R

I just answered another player about this issue so I thought I'd let you know what I said in their question:
The game isn't designed to save these items. The game saves your levels/purchases via Facebook or the Kingdom part of the game but the free items don't get saved. I remember seeing a comment from King somewhere recommending that we don't save the items because of this. I guess once you know its better to keep a small amount for when you need them.

Welcome! 👋

New here? Sign in or create an account to join the fun.

Quick Links

Recent Announcements

Shop not Loading 13/03 - (Edited by CM: Under Investigation)!
Unable to purchase
Booster wheel not working - Edited by CM: Fixed on version 1.323 Update your game!
Anyone else have an issue with the booster wheel not letting you spin? Mine says come back in xxx hours for the next spin, but the next spin never comes. I am so stuck on level 7280 and I need some booster help!!
Recent Crashes 2/21/26 - (Edited by CM: Reported to the Studio)!
Is anyone else’s games freezing and then crashing? The last few days my games are consistently freezing and crashing. Costing me gold bars and boosters. I have good internet service and am having the same problem using my data on my phone. update. Still having the same problem. My internet and my iphone 17 pro have not…