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I answered a similar question and I think it may help you too- https://care.king.com/en/candy-crush-saga/why-candy-crush-not-contonuing-in-loading
this is did not work-I lost another turn on level 981 as it did load but clicked to play and receive error message and lost turn-it did 100% downloadI answered a similar question and I think it may help you too- https://care.king.com/en/candy-crush-saga/why-candy-crush-not-contonuing-in-loading
An update was recently released, looks like they've fixed the issue in this one, make sure to update your game!