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I am playing Candy Crush 569 on iPhone 6. After each attempt when the claim screen appears the claim reward button is faded and and cannot do anything.
Describe your question in more detail here (at least 80 characters please)
I am having the same problem on my iPad. I do have the latest version downloaded. Getting a bit old because I have to completely close out the game and reopen if I want to play. Hope it gets fixed soon!
I would like candy crush support to send an update.. This issue started today.....
Problem exists on Windows Phone 8.1 as well. All software is up to date as of July 1st, 2015. It looks like they may be doing something, the Candy pop rewards screen has been turned off, so at least I can play right now without having to force-quit the game after each play.
Me too. Seems a lot of people having same issue on all versions of iphone. King support tells you to restart your phone (done, still doesn't work or reset game, done - still same issue of Claim Reward freezing (blanked out). Contacted them, as many others have and they just refer you to this site which offers no solutions, only continually adds people to the list that this issue it happening too. It even happens on Soda so doesn't seem like they want to resolve the issue.
Maybe time to find another game to play!
I have the same problem and I am on the latest version of the game for iPhone 6.
Hi Gazbag55!
Which version of the game do you have installed? I suggest you update to the latest version here:
https://itunes.apple.com/en/app/candy-crush-saga/id553834731?mt=8
Cheers :-)
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Many of you have asked about the video ads feature in Candy Crush Saga. If you're wondering why the ads have disappeared from your game or why a friend has them but you don’t, here's a quick explanation: 🔄 Video ads are not a permanent feature in the game. Like other special features, they can come and go. They’re…
We're aware of an issue affecting the latest levels in Candy Crush Saga, and we're really sorry for the inconvenience. Some players have reported the following: Weekly Contest progress isn’t updating Episode Race counter isn’t advancing Game progress resets to level 19,686 after closing and reopening the game Sync issues…
Welcome to the Community 👋 If you’re having trouble with your game, whether it’s missing progress, a purchase issue, or something not working, the fastest way to find answers is through our Help Center 🔍 Why the Help Center first? Always up to date Available in multiple languages Covers everything from game progress to…
