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Candy Crush - Can't connect to Facebook after changing my password.

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wh33ls
wh33ls Posts: 4 Newbie
in Support

I recently changed my e-mail and password on Facebook, and now I can't connect to Facebook within Candy Crush on my Windows Phone. I log in with the correct username and password, then Candy Crush says "Connecting to Facebook cancelled." Please help!

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Answers

  • Wunderbaum
    Wunderbaum Posts: 4,398 Level 5
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    Hi!

    Please check if the connection is working properly. This can be done by changing back to your previous username/password. If the connection works then I suggest you first disconnect the game from Facebook, then change the Facebook password. After this you should now boot up the game and from here connect to Facebook.

    Cheers :-)

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  • wh33ls
    wh33ls Posts: 4 Newbie
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    After 3 e-mails to King Support and zero responses, I uninstalled the app on my phone, hoping to reinstall it.  Now the app won't install at all, it gets stuck in Pending state.  I am very frustrated.

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  • Wunderbaum
    Wunderbaum Posts: 4,398 Level 5
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    Hi!

    Sounds like an issue with your phone. You might have to do a complete backup, then a factory reset. After this you should be able to install and play the game without issues.

    Cheers :-)

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  • wh33ls
    wh33ls Posts: 4 Newbie
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    I reset my phone, resulting in several hours of having to reinstall apps, re-add e-mail accounts, etc.  I still cannot install Candy Crush Saga.  Very frustrated.  I still have not received a single customer service response from any of my three submissions to King.  Who operates their customer service department, Comcast?

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