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Lost levels in Candy Crush Saga on mobile

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JBurch
JBurch Posts: 1 Newbie
in Support

I got a new phone and everything is working except for Candy Crush. It works but I lost all of my progress. I was on level 211. How can I retrieve those levels? Should I send you my game ID #

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Answers

  • Wunderbaum
    Wunderbaum Posts: 4,398 Level 5
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    Hi JBurch!

    Did you have the game connected to Facebook? If yes then all your progress will be stored there. In most cases all you will have to do then is to start the game on your phone and click on the blue 'Connect to Facebook' button followed by your login details and your progress will be back. 

    Cheers :-)

    Flag · Helpful Sweet Love Haha

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