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I have a different problem, but your issue definitely sounds like a bug!
My issue is that I have different banners on different devices, i.e., 3000 on my iPad, and 4000 on my iPhone.
My issue is:
https://community.king.com/en/candy-crush-saga/discussion/comment/2028806
Hello Susan have you got a level 10,000 banner? If you have you won't get an 11000 banner automatically as the banner isn't updated as you pass each milestone level. The only way you will get an 11,000 banner if you already have a 10,000 banner is if you receive the Milestone Challenge in your feature. If you don't receive the Milestone Challenge then your banner won't get updated to level 11,000.
Can you please help me to see the band "7000" on my photo profile of my playing board! I received my badge but it's useless if nobody can see it! I'd like to have few, straight, clear instructions to follow. I've written thousands times... I hope this will be the lucky one.