Candy Crush Saga

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Can't connect Candy crush with my facebook

Just recently, I can't connect candy crush with my Facebook, I can play the game, but can't see friend's progress or send or accept any requests. It just won't connect, and I haven't made any changes to my Facebook account. Anyone else having this problem? I'm using Microsoft Lumia 535, should I re-install the game?

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Rabya_

Hi Rabya!
I suggest you try the following steps:
1) First try a simple reboot.
2) Try switching from WiFi to 3G/4G
3) Check Windows Marketplace for updates: https://www.microsoft.com/en-us/store/games/candy-crush-saga/9nblggh18846
4) Please see this article: https://care.king.com/en/candy-crush-saga/candy-crush-saga-app-om-windows-phone-does-not-connect-to-facebook
5) In case none of the above options works then please try un-installing, reboot your Lumia followed by a re-install of the game.
Cheers :-)

I have tried a simple reboot and now installing it on 3G, hopefully this will work. Thanks!

Wunderbaum

Hi Rabya!

I suggest you try the following steps:

1) First try a simple reboot.

2) Try switching from WiFi to 3G/4G

3) Check Windows Marketplace for updates: https://www.microsoft.com/en-us/store/games/candy-crush-saga/9nblggh18846

4) Please see this article: https://care.king.com/en/candy-crush-saga/candy-crush-saga-app-om-windows-phone-does-not-connect-to-facebook

5) In case none of the above options works then please try un-installing, reboot your Lumia followed by a re-install of the game.

Cheers :-)