Candy Crush Saga

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Candy Crush Saga

Discussions
Chat about Candy Crush Saga, share thoughts, news, or anything sweet!
Support
Stuck or having trouble with Candy Crush Saga? Ask your question here and get help from others.
Contests
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Ideas
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This is your chill zone! Talk about anything that’s not Candy-related with other Candy players!.

Lost all level progress

Lurk_Smith

Level 847 in normal mode and 346 in Dreamworld.

Encountered buggy ufos (android bug) on 847 and after googling read that I would be able to complete level on facebook.

Logged into facebook through candy crush app and now all progression is gone.

(This was the first time logging into facebook through candy crush.)

Can I get my progress restored somehow?

Accepted answers

All comments

Lurk_Smith

Hey Lurk, how did you save your progress beforehand, were you connected to the Kingdom? If I was you I would open up the CC app and in the settings, disconnect from Facebook and then see what happens to your levels. If you were connected to Kingdom then put your email address back and log in. Hopefully this will help you!

After disconnecting from facebook I am still at level 1. I can't remember ever entering a username or email address for candy crush.

aCe

Hey Lurk, how did you save your progress beforehand, were you connected to the Kingdom? If I was you I would open up the CC app and in the settings, disconnect from Facebook and then see what happens to your levels. If you were connected to Kingdom then put your email address back and log in. Hopefully this will help you!

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Accepted answers

All comments

aCe

Lurk_Smith

Hey Lurk, how did you save your progress beforehand, were you connected to the Kingdom? If I was you I would open up the CC app and in the settings, disconnect from Facebook and then see what happens to your levels. If you were connected to Kingdom then put your email address back and log in. Hopefully this will help you!

After disconnecting from facebook I am still at level 1. I can't remember ever entering a username or email address for candy crush.

I haven't gotten any new levels in about 2 months.
Hi all, i haven't been getting any new levels in about 2 months. I am stuck on 20,525 with no new levels while my friend is almost at 20,800. I followed all of the tips in the FAQ. Is this normal? When can I expect new levels? Thanks.
Candy Crush unwrapped
Why is not showing the Candy Crush unwrapped for me? This is my ID 1541558145 and i am from brazil. Help pls
non sta funzionando il gioco
non mi fa accumulare i premi
Bye bye candy crush
after playing CC for a decade I am deleting my account too Honestly Honestly the levels are too hard unless you spend money There should be more incentive for loyalty
Booster
how to pass level 18332 and you guys stop the booster and the extra moves and my son ahead of me in the game and he still gets the extra move and boosters

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Quick Links

Discussions
Chat about Candy Crush Saga, share thoughts, news, or anything sweet!
Support
Stuck or having trouble with Candy Crush Saga? Ask your question here and get help from others.
Contests
Enter for a chance to win Gold Bars and sweet in-game rewards in Candy Crush Saga!
Ideas
Have a sweet suggestion? Share your ideas to help improve Candy Crush Saga.
Off-Topic
This is your chill zone! Talk about anything that’s not Candy-related with other Candy players!.

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❓ Having issues and need help with your Candy Crush Saga? Start Here 😉
Welcome to the Community 👋 If you’re having trouble with your game, whether it’s missing progress, a purchase issue, or something not working, the fastest way to find answers is through our Help Center 🔍 Why the Help Center first? Always up to date Available in multiple languages Covers everything from game progress to…