Candy Crush Saga

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Candy Crush Saga

Discussions
Chat about Candy Crush Saga, share thoughts, news, or anything sweet!
Support
Stuck or having trouble with Candy Crush Saga? Ask your question here and get help from others.
Contests
Enter for a chance to win Gold Bars and sweet in-game rewards in Candy Crush Saga!
Ideas
Have a sweet suggestion? Share your ideas to help improve Candy Crush Saga.
Off-Topic
This is your chill zone! Talk about anything that’s not Candy-related with other Candy players!.

Please help in syncing

dear developer,

i have email address with saved levels in it and i just create fb account with the same email but when i connect to fb the progress goes to level 1 but in the email when i sign with it i am on level 567. please update how i sync with fb that my current progress of email id saved in same email fb account.

my email is : dharmender4009@hotmail.com

Accepted answers

All comments

Dev_Gahlawat

Hey Dev, this is a community site but I will try and help you out. From what you're saying it sounds like you have the email address with the kingdom which is different to facebook, its a different connection. This means that the levels are not recognized in facebook.
You should be able to open the app with your current level and then press the connect to Facebook just by clicking, this will sync your game. Did you try this?

I have email address which i use for candy crush on level 577 , but recently i joined facebook with same email address . but when i connect to candy crush with that facebook account i again on level 1 when i try your upper solution this is happening again i go to level 1 again

aCe

Hey Dev, this is a community site but I will try and help you out. From what you're saying it sounds like you have the email address with the kingdom which is different to facebook, its a different connection. This means that the levels are not recognized in facebook.

You should be able to open the app with your current level and then press the connect to Facebook just by clicking, this will sync your game. Did you try this?

Welcome! 👋

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