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I beat all 3 levels for the pirate weekend, now the game is frozen and the treasure chest won't open

Ashlynp15
Ashlynp15 Posts: 1

Level 1
in Support

I played and beat all 3 treasure chest levels and now the game is frozen. The screen shows the leeks with 3 checks and the chest unopened. 

Answers

  • Heather_Cameron
    Heather_Cameron Posts: 3

    Level 1

    I actually did all the levels twice and still no reward

  • Tammi_Thomas
    Tammi_Thomas Posts: 2

    Level 1

    Ditto here, and now it's showing that I have to play them again. No reward here.

    #frustratedwithsupportofcandycrush

  • Daniel_Parsons
    Daniel_Parsons Posts: 1

    Level 1

    I was only through 2 of them, but I closed the Candy Crush app before I went to bed and now it says none are done. 

  • Ange_Just-Ange
    Ange_Just-Ange Posts: 3

    Level 1

    Same with me, I posted the question and it got moved to a private conversation by a moderator. My 3 chests got locked again and I used all my lives and boosters but could not unlock them all before the time ran out. NO HELP at all from the moderator who said he was going to resolve it. Not happy. 

  • Cezdiamond
    Cezdiamond Posts: 6,497

    Ditto here, and now it's showing that I have to play them again. No reward here.

    #frustratedwithsupportofcandycrush

    Hi Tammi- I am really sorry to hear that you have had this problem. I believe a member of our team has been in touch with you and you have been rewarded with these goods.
  • Cezdiamond
    Cezdiamond Posts: 6,497

    I actually did all the levels twice and still no reward

    Hi Heather- I have sent you a message. Please check the top right hand corner symbol. :-)
  • Cezdiamond
    Cezdiamond Posts: 6,497

    I was only through 2 of them, but I closed the Candy Crush app before I went to bed and now it says none are done. 

    Hi Daniel - I have sent you a message, please check the envelope icon in the top right hand corner of your screen.
  • Cezdiamond
    Cezdiamond Posts: 6,497

    Same with me, I posted the question and it got moved to a private conversation by a moderator. My 3 chests got locked again and I used all my lives and boosters but could not unlock them all before the time ran out. NO HELP at all from the moderator who said he was going to resolve it. Not happy. 

    Hi there Ange. I see a member of our team has been in touch with you. Please open the game on your mobile device and you will see something waiting for you :-)
  • Paul_Improved
    Paul_Improved Posts: 1

    Level 1

    I had the same problem.  The time kept moving and still the chest would not open.  I got no answer from support. All they referred me too was this forum 

  • Jane-9
    Jane-9 Posts: 1

    Level 1

    I could not open Treasure Chest on level 1529.  Used tip from another player and closed app.  Chest opened when I opened the app again.

Hey! Would you like to give us your opinion?

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