Candy Crush Saga

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I beat all 3 levels for the pirate weekend, now the game is frozen and the treasure chest won't open

I played and beat all 3 treasure chest levels and now the game is frozen. The screen shows the leeks with 3 checks and the chest unopened.

Accepted answers

All comments

Jane-9

I could not open Treasure Chest on level 1529. Used tip from another player and closed app. Chest opened when I opened the app again.

Paul_Improved

I had the same problem. The time kept moving and still the chest would not open. I got no answer from support. All they referred me too was this forum

Cezdiamond

Same with me, I posted the question and it got moved to a private conversation by a moderator. My 3 chests got locked again and I used all my lives and boosters but could not unlock them all before the time ran out. NO HELP at all from the moderator who said he was going to resolve it. Not happy.

Hi there Ange. I see a member of our team has been in touch with you. Please open the game on your mobile device and you will see something waiting for you :-)

Cezdiamond

I was only through 2 of them, but I closed the Candy Crush app before I went to bed and now it says none are done.

Hi Daniel - I have sent you a message, please check the envelope icon in the top right hand corner of your screen.

Cezdiamond

I actually did all the levels twice and still no reward

Hi Heather- I have sent you a message. Please check the top right hand corner symbol. :-)

Cezdiamond

Ditto here, and now it's showing that I have to play them again. No reward here.
#frustratedwithsupportofcandycrush

Hi Tammi- I am really sorry to hear that you have had this problem. I believe a member of our team has been in touch with you and you have been rewarded with these goods.

Ange_Just-Ange

Same with me, I posted the question and it got moved to a private conversation by a moderator. My 3 chests got locked again and I used all my lives and boosters but could not unlock them all before the time ran out. NO HELP at all from the moderator who said he was going to resolve it. Not happy.

Daniel_Parsons

I was only through 2 of them, but I closed the Candy Crush app before I went to bed and now it says none are done.

Tammi_Thomas

Ditto here, and now it's showing that I have to play them again. No reward here.

#frustratedwithsupportofcandycrush

Heather_Cameron

I actually did all the levels twice and still no reward

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Accepted answers

All comments

Heather_Cameron

I actually did all the levels twice and still no reward

Tammi_Thomas

Ditto here, and now it's showing that I have to play them again. No reward here.

#frustratedwithsupportofcandycrush

Daniel_Parsons

I was only through 2 of them, but I closed the Candy Crush app before I went to bed and now it says none are done.

Ange_Just-Ange

Cezdiamond

Ditto here, and now it's showing that I have to play them again. No reward here.
#frustratedwithsupportofcandycrush

Hi Tammi- I am really sorry to hear that you have had this problem. I believe a member of our team has been in touch with you and you have been rewarded with these goods.

Cezdiamond

I actually did all the levels twice and still no reward

Hi Heather- I have sent you a message. Please check the top right hand corner symbol. :-)

Cezdiamond

I was only through 2 of them, but I closed the Candy Crush app before I went to bed and now it says none are done.

Hi Daniel - I have sent you a message, please check the envelope icon in the top right hand corner of your screen.

Cezdiamond

Same with me, I posted the question and it got moved to a private conversation by a moderator. My 3 chests got locked again and I used all my lives and boosters but could not unlock them all before the time ran out. NO HELP at all from the moderator who said he was going to resolve it. Not happy.

Hi there Ange. I see a member of our team has been in touch with you. Please open the game on your mobile device and you will see something waiting for you :-)

Paul_Improved

I had the same problem. The time kept moving and still the chest would not open. I got no answer from support. All they referred me too was this forum

Jane-9

I could not open Treasure Chest on level 1529. Used tip from another player and closed app. Chest opened when I opened the app again.

Welcome! 👋

New here? Sign in or create an account to join the fun.

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🔔 Facebook Progress Showing as Level 1 - Under Investigation!
Hi everyone, We’re aware that some players who play on Facebook are currently seeing their game reset to Level 1, even though their progress is correct on other devices. We’ve reported this to the Studio and it’s now under investigation. If you’re affected, please: Confirm you’re logged into the correct Facebook account…
No option to buy extra moves or watch ads after level ends - (Edited by CM: Fixed!)
End game directly once moves running out, I cannot use the gold to buy more moves to clear level suddenly. Thanks
Recent Crashes 2/21/26 - (Edited by CM: Reported to the Studio)!
Is anyone else’s games freezing and then crashing? The last few days my games are consistently freezing and crashing. Costing me gold bars and boosters. I have good internet service and am having the same problem using my data on my phone.