Candy Crush Saga

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are the game errors customers' fault?

That's what I've received after asking for a refund. He only repeated saying that I should restart my phone when I actually did when I first had the game freezing issue, which I posted on the initial post that he missed. If the problem happened twice, then the issue is not the phone's fault guys.

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Katie-3

Hi Katie!
Which version of the game do you have installed? I suggest you update to the latest version here: https://itunes.apple.com/en/app/candy-crush-saga/id553834731?mt=8 for iOS or https://play.google.com/store/apps/details?id=com.king.candycrushsaga&hl=en for Android.
Please also make sure you have the game connected to either Facebook or Kingdom (the orange button available if you're not connected to Facebook) - this way you will be able to recover your progress.
If the game crashes often then please try closing down any other apps that is running in the background.
Another option is to reboot the phone right before playing Candy Crush.
Cheers :-)

The game was up to date.It was connected to FB.It was the only app that was running, and I always close all the other apps besides the one I'm using to save battery.I rebooted when it first happened.How are you gonna explain now? Like I said, the game error is not my fault.

Katie-3

The game was up to date.

It was connected to FB.

It was the only app that was running, and I always close all the other apps besides the one I'm using to save battery.

I rebooted when it first happened.

How are you gonna explain now? Like I said, the game error is not my fault.

Wunderbaum

Hi Katie!

Which version of the game do you have installed? I suggest you update to the latest version here: https://itunes.apple.com/en/app/candy-crush-saga/id553834731?mt=8 for iOS or https://play.google.com/store/apps/details?id=com.king.candycrushsaga&hl=en for Android.

Please also make sure you have the game connected to either Facebook or Kingdom (the orange button available if you're not connected to Facebook) - this way you will be able to recover your progress.

If the game crashes often then please try closing down any other apps that is running in the background.

Another option is to reboot the phone right before playing Candy Crush.

Cheers :-)

Welcome! 👋

New here? Sign in or create an account to join the fun.

Accepted answers

All comments

Wunderbaum

Hi Katie!

Please also make sure you have the game connected to either Facebook or Kingdom (the orange button available if you're not connected to Facebook) - this way you will be able to recover your progress.

If the game crashes often then please try closing down any other apps that is running in the background.

Another option is to reboot the phone right before playing Candy Crush.

Cheers :-)

Katie-3

The game was up to date.

It was connected to FB.

It was the only app that was running, and I always close all the other apps besides the one I'm using to save battery.

I rebooted when it first happened.

How are you gonna explain now? Like I said, the game error is not my fault.

Katie-3

Hi Katie!
Which version of the game do you have installed? I suggest you update to the latest version here: https://itunes.apple.com/en/app/candy-crush-saga/id553834731?mt=8 for iOS or https://play.google.com/store/apps/details?id=com.king.candycrushsaga&hl=en for Android.
Please also make sure you have the game connected to either Facebook or Kingdom (the orange button available if you're not connected to Facebook) - this way you will be able to recover your progress.
If the game crashes often then please try closing down any other apps that is running in the background.
Another option is to reboot the phone right before playing Candy Crush.
Cheers :-)

Welcome! 👋

New here? Sign in or create an account to join the fun.

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Recent Announcements

🔔 Facebook Progress Showing as Level 1 - Under Investigation!
Hi everyone, We’re aware that some players who play on Facebook are currently seeing their game reset to Level 1, even though their progress is correct on other devices. We’ve reported this to the Studio and it’s now under investigation. If you’re affected, please: Confirm you’re logged into the correct Facebook account…
No option to buy extra moves or watch ads after level ends - (Edited by CM: Fixed!)
End game directly once moves running out, I cannot use the gold to buy more moves to clear level suddenly. Thanks
Recent Crashes 2/21/26 - (Edited by CM: Reported to the Studio)!
Is anyone else’s games freezing and then crashing? The last few days my games are consistently freezing and crashing. Costing me gold bars and boosters. I have good internet service and am having the same problem using my data on my phone.