Candy Crush Saga

Discussions
Chat about Candy Crush Saga, share thoughts, news, or anything sweet!
Support
Support - Stuck or having an issue? Ask a question and get help from other players!
Contests
Enter for a chance to win Gold Bars and sweet in-game rewards in Candy Crush Saga!
Ideas
Have a sweet suggestion? Share your ideas to help improve Candy Crush Saga.
Off-Topic
This is your chill zone! Talk about anything that’s not Candy-related with other Candy players!.

All You Need to Know About All Stars 2026

Learn More

Not receiving lives or tickets

Is anyone having a problem receiving lives or tickets? I'm sending request after request and I know They've been sent back but I'm not receiving them. Any idea? This whole waiting 3-4 days to move on to the next section is bs.

To ask your Question:

Accepted answers

All comments

Diane_Earle

Hello,
I just want to provide you with some information about sending lives and messages via Facebook.
Due to the sheer volume of messages and requests being sent globally, there are technical limitations which can result in some messages not reaching their intended target.
This can mean that you might get a notification in Facebook however the message or request itself will not appear in the game. You may want to try to resend the request to those particular friends, or ask them to try re-sending to you as this can work occasionally.
I hope that this doesn't cause too much inconvenience or impact your enjoyment of our game.
Our Developers will continue to investigate this matter to see whether there are other possible solutions. I can recommend a few troubleshooting steps to take as they have helped to resolve the issue for many players:
On your mobile/tablet:
a. Clear your device cache
b. Force close all apps and restart the device
c. Please check for any updates for your device and the game application
Then on your laptop/PC clear your browser cache, exit the browser and reopen Facebook. You can then try again to see if you can send and receive lives and messages.

It is happening with Jelly too...Upsetting,Why did you have to put the ticket thing in the game Its very annoying ,,,,a turn off

Johnny_Ryall

Hello,

I just want to provide you with some information about sending lives and messages via Facebook.

Due to the sheer volume of messages and requests being sent globally, there are technical limitations which can result in some messages not reaching their intended target.

This can mean that you might get a notification in Facebook however the message or request itself will not appear in the game. You may want to try to resend the request to those particular friends, or ask them to try re-sending to you as this can work occasionally.

I hope that this doesn't cause too much inconvenience or impact your enjoyment of our game.

Our Developers will continue to investigate this matter to see whether there are other possible solutions. I can recommend a few troubleshooting steps to take as they have helped to resolve the issue for many players:

On your mobile/tablet:

a. Clear your device cache

b. Force close all apps and restart the device

c. Please check for any updates for your device and the game application

Then on your laptop/PC clear your browser cache, exit the browser and reopen Facebook. You can then try again to see if you can send and receive lives and messages.