Welcome to the Candy Crush Saga Community
Do you have a question or need help with your game? Ask the Community.
Hello @cjb1967 no one knows the answer to your question to be honest, and a lot of people have asked the same thing.
When you rank up you get five lives, but if you already have five then you receive nothing. It has always been this way, and no one knows why King think it is acceptable.
Outside of Candy Crush everyone is used to having things add up correctly. That is, if I buy five of something I already have five of then I end up with ten. This simple maths is why King's practice of limiting the maximum number of lives to five even when they say they have given us more rankles so much.