Candy Crush Saga

Discussions
Chat about Candy Crush Saga, share thoughts, news, or anything sweet!
Support
Support - Stuck or having an issue? Ask a question and get help from other players!
Contests
Enter for a chance to win Gold Bars and sweet in-game rewards in Candy Crush Saga!
Ideas
Have a sweet suggestion? Share your ideas to help improve Candy Crush Saga.
Off-Topic
This is your chill zone! Talk about anything that’s not Candy-related with other Candy players!.

Since the last update I have not been able to play Candy Crush Saga on my windows phone.

Joan_Aylesworth

Since the last update the orange screen comes up, attempts to load and then quits and goes back to my home screen.

To Ask Your Question:

Accepted answers

All comments

Robert_West

Did you check for updates for all your apps and your device? Try also doing a restart on your Windows phone.
You could also try to open a browser window and go to King.com. Then select Candy Crush Saga and see what happens. That worked for my Android; you could give it a chance on your device.

I tried all your suggestions and none worked it has been 3 months sense I requested help and still unresolved.

Robert_West

Did you check for updates for all your apps and your device? Try also doing a restart on your Windows phone.
You could also try to open a browser window and go to King.com. Then select Candy Crush Saga and see what happens. That worked for my Android; you could give it a chance on your device.

it has been 3 months sense I requested help and received none.

Robert_West

No please help.

Tune_D

Did you check for updates for all your apps and your device? Try also doing a restart on your Windows phone.

You could also try to open a browser window and go to King.com. Then select Candy Crush Saga and see what happens. That worked for my Android; you could give it a chance on your device.

Accepted answers

All comments

Tune_D

Did you check for updates for all your apps and your device? Try also doing a restart on your Windows phone.

You could also try to open a browser window and go to King.com. Then select Candy Crush Saga and see what happens. That worked for my Android; you could give it a chance on your device.

Robert_West

No please help.

Robert_West

Did you check for updates for all your apps and your device? Try also doing a restart on your Windows phone.
You could also try to open a browser window and go to King.com. Then select Candy Crush Saga and see what happens. That worked for my Android; you could give it a chance on your device.

it has been 3 months sense I requested help and received none.

Robert_West

Did you check for updates for all your apps and your device? Try also doing a restart on your Windows phone.
You could also try to open a browser window and go to King.com. Then select Candy Crush Saga and see what happens. That worked for my Android; you could give it a chance on your device.

I tried all your suggestions and none worked it has been 3 months sense I requested help and still unresolved.

Quick Links

Recent Announcements

Booster wheel not working - Edited by CM: Working on a Fix!
Anyone else have an issue with the booster wheel not letting you spin? Mine says come back in xxx hours for the next spin, but the next spin never comes. I am so stuck on level 7280 and I need some booster help!!
🔔 Facebook Progress Showing as Level 1 - Under Investigation!
Hi everyone, We’re aware that some players who play on Facebook are currently seeing their game reset to Level 1, even though their progress is correct on other devices. We’ve reported this to the Studio and it’s now under investigation. If you’re affected, please: Confirm you’re logged into the correct Facebook account…
No option to buy extra moves or watch ads after level ends - (Edited by CM: Fixed!)
End game directly once moves running out, I cannot use the gold to buy more moves to clear level suddenly. Thanks