Candy Crush Saga

Discussions
Chat about Candy Crush Saga, share thoughts, news, or anything sweet!
Support
Support - Stuck or having an issue? Ask a question and get help from other players!
Contests
Enter for a chance to win Gold Bars and sweet in-game rewards in Candy Crush Saga!
Ideas
Have a sweet suggestion? Share your ideas to help improve Candy Crush Saga.
Off-Topic
This is your chill zone! Talk about anything that’s not Candy-related with other Candy players!.

All You Need to Know About All Stars 2026

Learn More

Since the last update I have not been able to play Candy Crush Saga on my windows phone.

Joan_Aylesworth

Since the last update the orange screen comes up, attempts to load and then quits and goes back to my home screen.

To ask your Question:

Accepted answers

All comments

Robert_West

Did you check for updates for all your apps and your device? Try also doing a restart on your Windows phone.
You could also try to open a browser window and go to King.com. Then select Candy Crush Saga and see what happens. That worked for my Android; you could give it a chance on your device.

I tried all your suggestions and none worked it has been 3 months sense I requested help and still unresolved.

Robert_West

Did you check for updates for all your apps and your device? Try also doing a restart on your Windows phone.
You could also try to open a browser window and go to King.com. Then select Candy Crush Saga and see what happens. That worked for my Android; you could give it a chance on your device.

it has been 3 months sense I requested help and received none.

Robert_West

No please help.

Tune_D

Did you check for updates for all your apps and your device? Try also doing a restart on your Windows phone.

You could also try to open a browser window and go to King.com. Then select Candy Crush Saga and see what happens. That worked for my Android; you could give it a chance on your device.

Accepted answers

All comments

Tune_D

Did you check for updates for all your apps and your device? Try also doing a restart on your Windows phone.

You could also try to open a browser window and go to King.com. Then select Candy Crush Saga and see what happens. That worked for my Android; you could give it a chance on your device.

Robert_West

No please help.

Robert_West

Did you check for updates for all your apps and your device? Try also doing a restart on your Windows phone.
You could also try to open a browser window and go to King.com. Then select Candy Crush Saga and see what happens. That worked for my Android; you could give it a chance on your device.

it has been 3 months sense I requested help and received none.

Robert_West

Did you check for updates for all your apps and your device? Try also doing a restart on your Windows phone.
You could also try to open a browser window and go to King.com. Then select Candy Crush Saga and see what happens. That worked for my Android; you could give it a chance on your device.

I tried all your suggestions and none worked it has been 3 months sense I requested help and still unresolved.

Welcome! 👋

New here? Sign in or create an account to join the fun.

Quick Links

Recent Announcements

Shop not Loading 13/03 - (Edited by CM: Under Investigation)!
Unable to purchase
Booster wheel not working - Edited by CM: Fixed on version 1.323 Update your game!
Anyone else have an issue with the booster wheel not letting you spin? Mine says come back in xxx hours for the next spin, but the next spin never comes. I am so stuck on level 7280 and I need some booster help!!
Recent Crashes 2/21/26 - (Edited by CM: Reported to the Studio)!
Is anyone else’s games freezing and then crashing? The last few days my games are consistently freezing and crashing. Costing me gold bars and boosters. I have good internet service and am having the same problem using my data on my phone. update. Still having the same problem. My internet and my iphone 17 pro have not…