Candy Crush Saga

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Candy Crush Saga

Discussions
Chat about Candy Crush Saga, share thoughts, news, or anything sweet!
Support
Stuck or having trouble with Candy Crush Saga? Ask your question here and get help from others.
Contests
Enter for a chance to win Gold Bars and sweet in-game rewards in Candy Crush Saga!
Ideas
Have a sweet suggestion? Share your ideas to help improve Candy Crush Saga.
Off-Topic
This is your chill zone! Talk about anything that’s not Candy-related with other Candy players!.

why cant i play?

candy crush jelly saga, when entering level one it loads and I start to play and then it kicks me out back to my home screen, tried email support but they just sent me here, would love to play as I have friends that play, I had to uninstall this game until its either fixed or updated and ill try again, oh and by the way the windows store wont let me download it either

Accepted answers

All comments

I think these steps should do the trick; been there, done that:

Make sure you play connected to either your Facebook or your Kingdom account on your device.

Check for updates for your apps, device and OS. Do a restart. Check on http://candycrushsaga.com/help/en under Mobile game support > Supported devices > Windows Phone devices.

Verify whether your device is still supported, especially if your tablet is a couple of years old. Eventually you can uninstall and reinstall the app. Prior to this it's crucial that you got your game connected to Facebook or your Kingdom in order not to lose your progress.

Be aware that you can lose free saved boosters and lives after updating and reinstalling.

Welcome! 👋

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Accepted answers

All comments

I think these steps should do the trick; been there, done that:

Make sure you play connected to either your Facebook or your Kingdom account on your device.

Check for updates for your apps, device and OS. Do a restart. Check on http://candycrushsaga.com/help/en under Mobile game support > Supported devices > Windows Phone devices.

Verify whether your device is still supported, especially if your tablet is a couple of years old. Eventually you can uninstall and reinstall the app. Prior to this it's crucial that you got your game connected to Facebook or your Kingdom in order not to lose your progress.

Be aware that you can lose free saved boosters and lives after updating and reinstalling.

⛔ Under investigation: Music event disappeared
The event had 1 day left and just disappeared! I was so close to the finish. Make it right please. Also, you can't chat with the bot on the help center of the app on Android, the bottom screen function buttons cover the text field and you can't click on it to start typing.
Not getting my deserved goldbars
I collected all the tapes in the right timeframe but did not get my 300 goldbars. That feels real unfair. Is it still possible to get them? I earned them fairly.
Platba
There was an error rendering this rich post.
Candy Unwrapped Missing
Hello, I actually have 2 separate accounts that I play on. My main account that I had been playing on since May of 2023 is at level 18,494 and the 2nd account is at 1,611. I started the 2nd account in September because I thought it would be fun to start again from the beginning and I haven’t really played on my main…
Reklam
Bölüm kazanamadığım zaman reklam izleyip ek hamleler vardınşimdi yok herşeyi niye zora sokuyorsunuz anlamadım amacınız nedir

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Quick Links

Discussions
Chat about Candy Crush Saga, share thoughts, news, or anything sweet!
Support
Stuck or having trouble with Candy Crush Saga? Ask your question here and get help from others.
Contests
Enter for a chance to win Gold Bars and sweet in-game rewards in Candy Crush Saga!
Ideas
Have a sweet suggestion? Share your ideas to help improve Candy Crush Saga.
Off-Topic
This is your chill zone! Talk about anything that’s not Candy-related with other Candy players!.

Recent Announcements

⛔ Under investigation: Music event disappeared
The event had 1 day left and just disappeared! I was so close to the finish. Make it right please. Also, you can't chat with the bot on the help center of the app on Android, the bottom screen function buttons cover the text field and you can't click on it to start typing.
🎥 Why don't I see video ads in my game? Here’s what you need to know!
Many of you have asked about the video ads feature in Candy Crush Saga. If you're wondering why the ads have disappeared from your game or why a friend has them but you don’t, here's a quick explanation: 🔄 Video ads are not a permanent feature in the game. Like other special features, they can come and go. They’re…
⛔ Under Investigation: Episode Race counter isn’t advancing and my progress is not syncing
We're aware of an issue affecting the latest levels in Candy Crush Saga, and we're really sorry for the inconvenience. Some players have reported the following: Weekly Contest progress isn’t updating Episode Race counter isn’t advancing Game progress resets to level 19,686 after closing and reopening the game Sync issues…