Welcome to the Candy Crush Saga Community
Do you have a question or need help with your game? Ask the Community.
What's going on with not connecting to app store ?
Answers
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Hi and Welcome to the King Community
Game not connected, or some other reason, you may face such problems. You can check out some troubleshooting below.
Reset/Clear cache data from App Store - Check app update - Log out game - Restart Device - Open game and Log in.
You will find complete information HERE
Or Please email Player Support about this so they can investigate this.
If you play on mobile, then go to the Start Menu - Settings - Cogwheel - Help Center - Purchases & Gold Bars. You will then find the 'Contact us' in the bottom of the page.
If you play on Facebook on a computer, then click on the 'Contact us' in the bottom of the page here, but remember to enter the same email that you log in with on Facebook.
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Welcome to the King Community.
I'm not sure why you are having connection problems because such problems can be due to various reasons. However you can try to find a solution by following the simple steps below.
Check app update > Log out game > Restart device > Open game and Log in.
Please let me know if you get any error message while following the steps.
Thank you.
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