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invalid charges

SR64
SR64 Posts: 4 Newbie
in Support

Since about last June I can't make a £3.50 purchase in candy crush.  I get a message saying an in app purchase has already been made and the app hangs.  I was then charged.  You will see that I no longer use the £3.50 option. It is now happening with a 79p purchase and again I am being charged.  This is clearly some sort of bug.  How can I avoid this?

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Answers

  • Tune_D
    Tune_D Posts: 1,090 Level 3

    Have you checked for updates for your device (OS) and apps?

    Check your settings for the Store too; try connecting and disconnecting too.

    Do a restart and check if it does this again.

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  • SR64
    SR64 Posts: 4 Newbie

    As I said this started happening last year so obviously I have restarted multiple times since then.  I am on the latest IOS 9.2.1 software.  I'm sure I am not the only person encountering this issue as it seems like an app bug.

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  • SR64
    SR64 Posts: 4 Newbie

    the exact message is - after entering apps store p/w and confirming purchase

    "this in-app purchase has already been bought.  It will be restored for free"

    candy crush then hangs so I have to swipe to kill the app.  As I said restarting/clearing the cache makes no difference.

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