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I am having the same problem as others.....My screen in candy crush has started flashing

Teresa_Foster
Teresa_Foster Posts: 1 Newbie
in Support

I have Window 10, using Google Chrome on my laptop or desktop, same results.  I can only play one round and lose all gifted help.

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Answers

  • Cezdiamond
    Cezdiamond Posts: 6,498 Community Manager

    Hi Teresa,  Thanks for highlighting this for us on King Care. We are currently looking into this and we hope to have our sweet Candies working again as quickly as possible. Sorry these things can take a little time but the more information that we can collect the better. 

    Please could you let me know the following information? 

    What graphic card are you using? http://www.wikihow.com/Find-Out-What-Graphics-Card-You-Have-

    What level are you on now?

    Thank you so much for taking the time to answer these questions, all information that you can give us will help us to solve the problem as quickly as possible. 

    We hope to have things running smoothly again in no time. :-) 

    Have a lovely weekend! 

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