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Lately my mailbox hasn't been working and I am considering if I should delet the game and then try to open it again. But I don't want my progress to be lost. I have been wondering if it will get lost.
Hi Ella :-) Before deleting the app lets make sure that all your progress is backed up.If you usually play connected to Facebook then make sure the last level you played was whilst you were Facebook connected.If you do not play connected to Facebook then you simply need to back up your progress to our Kingdom.
Once your progress is backed up you can now uninstall the game. To remove an app from an Apple device, touch the app and hold your finger down until all the apps start to shake. You will see a circled "X" in the upper left corner. Tap it to delete the app. Now reinstall the game and log back in via Facebook or Kingdom.
I hope this helps! :-) Do let us know if you have any problems.
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Anyone else have an issue with the booster wheel not letting you spin? Mine says come back in xxx hours for the next spin, but the next spin never comes. I am so stuck on level 7280 and I need some booster help!!
Hi everyone, We’re aware that some players who play on Facebook are currently seeing their game reset to Level 1, even though their progress is correct on other devices. We’ve reported this to the Studio and it’s now under investigation. If you’re affected, please: Confirm you’re logged into the correct Facebook account…
End game directly once moves running out, I cannot use the gold to buy more moves to clear level suddenly. Thanks
