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HELP: Black screen game won't load Up to date version
ChristyM73
Posts: 15 Level 2
in Support
Game won't load and hasn't loaded since last night. I missed out on my reward for the 2nd past of the race for winning levels in a row because the game froze then ended the level as a fail when I hadn't played it yet. I tried refreshing it but all I get is a black screen. I checked and it's up to date and so is my phone. I tried again today same results. I uninstalled it and reinstalled it same results. I'm almost level 800! Please fix this! I missed my gold and now I can't even get it to load. See screenshot. My other games are fine. Just Candy Crush Saga.
Answers
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Yes I have and it hasn't helped. :( I cannot access the game at all. It worked fine then all the sudden I get a black screen only. I have tried everything!! My other games and apps load fine. In fact in the 2nd screenshot you will see YouTube open just minimized as I was watching a show them too.
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Welcome back to the King Community.π₯°
According to your screenshot, this is usually an app loading problem and since you did not find the solution through the link above, I think your app may have been corrupted.
However, in such a situation, perhaps the best way for you is to fresh install the app. Please note that uninstalling the Game App will cause you to lose all stored boosters/Lives and unsaved levels.
Thank you.
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I force stopped, uninstalled and reinstalled the game. After uninstalling I restarted my phone then reinstalled the game. Got on played some got off & now I'm back to a black screen!!! I have emailed multiple times Customer Support to no avail! Candy Crush Saga is the ONLY game or app I'm having this issue with. My phone and game are up to date. HELP please someone know how to fix this!! I am so frustrated with the lack of help from Customer Support!!! I've never had so much trouble in my life!! I just emailed them again!! Level 812ish or higher!
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There's something glitching on Candy Crush games. I installed Soda and I'm almost level 1200 as yes I used to play it without any problem and that was on a phone not as new as this one. In the middle of the level with unlimited (Idk what the technical name is of them) balls you can match anything to and it removes all of that color the game crashes and goes black screen. Reloaded could hear music. I have all sounds off on game. Closed completely tried loading again. Black screen just like Saga. Of course CS is NO help. King games are the ONLY games I have this issue with and yes everything is UTD. Force stop, uninstalled, phone restarted, reinstalled game both soda and saga. Same thing!!! So once again I have list out on earning gold and other rewards including my chef's hat!!!! I'm beyond furious at the lack of help from CS!!! π‘π‘π‘π‘π‘π‘π‘π‘π‘π‘π‘π‘π‘ As you can see FV3, and Dream Home load. So does Township and Solitaire. Merge County too. Only King games don't load!!
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I am very sorry because you have not found the solution yetπ₯However my idea is that your device does not support this game app so you can contact our player support directly from your game.
Go to the game's Start Menu, then Settings - Help Center - Problems with my game - Crashing/ Freezing - Contact us and send them an email.
When contacted directly from the game, they will automatically find the information they need.
Thank you.
