Candy Crush Saga

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Candy Crush Saga

Discussions
Chat about Candy Crush Saga, share thoughts, news, or anything sweet!
Support
Stuck or having trouble with Candy Crush Saga? Ask your question here and get help from others.
Contests
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This is your chill zone! Talk about anything that’s not Candy-related with other Candy players!.

lost my progress on Candy Crush even though synced with facebook

deleted the app by mistake, when i downloaded and connected back to FB it didn't return me to my level - 1300 and something, it kicked me back to level 1, even tho it said i already authorized Facebook when i connected and it connected successfully. Just seeing a bunch of empty icons on all the levels also :(how can i get back to where i was? i was connected via Facebook already

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JJG007

that didn't help. i can play it via Facebook on my laptop and its at the level it should be, but on my phone its still the same issues. if the game is showing the correct level via FB on my laptop, surely it can be synched to play the same level on my phone? help

JJG007

If you don't see your friends on the map, or your level then it doesn't sound like you're actually connected.
Follow the steps here and hopefully then you will connect and your game will return:
https://care.king.com/en/candy-crush-saga/lost-your-connection-to-facebook-ios

I did all that and still nothing. I can play the game on my laptop via Facebook and its showing my proper progress on level 1341. this video did nothing tho, still back at level 1, see my friends but that can't help me as i can't play the game on my phone with my correct level. since its correct on desktop Facebook, there must be a way to get this done no?

KingsPinn

If you don't see your friends on the map, or your level then it doesn't sound like you're actually connected.

Follow the steps here and hopefully then you will connect and your game will return:

https://care.king.com/en/candy-crush-saga/lost-your-connection-to-facebook-ios

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KingsPinn

If you don't see your friends on the map, or your level then it doesn't sound like you're actually connected.

Follow the steps here and hopefully then you will connect and your game will return:

https://care.king.com/en/candy-crush-saga/lost-your-connection-to-facebook-ios

JJG007

If you don't see your friends on the map, or your level then it doesn't sound like you're actually connected.
Follow the steps here and hopefully then you will connect and your game will return:
https://care.king.com/en/candy-crush-saga/lost-your-connection-to-facebook-ios

JJG007

Invite button
My invite button isn’t working. I already told the bot about it. I am waiting for response from team via email. Does anybody on this platform have any suggestions?
Old link expired
HOW and WHERE do you request a NEW link to verify your email address when the old link has expired? I have been waiting for over 48 hours but nothing is happening. I know you can play the game even if your email address is not verified, but it is very frustrating not to get any answers on how to do it.
Friends Link
How do I post my friends link in the discussion section?
Cannot login to facebook account on Microsoft App
I'm trying to retrieve my progress on the Microsoft Store version of candy crush by logging in with my facebook information. I receive this error, even after authorizing the login attempt on the facebook website. How else can I login?
I am asking for a new link to verify my email
I have played Candy Crush and other games from King for many years now but I'm getting so tired of it now. It says that a Link is sent to my mail to verify my email but it was sent a while ago so the verification Link is expired and it says that I can get a new Link whenever I want in my King Account but there is no…

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Discussions
Chat about Candy Crush Saga, share thoughts, news, or anything sweet!
Support
Stuck or having trouble with Candy Crush Saga? Ask your question here and get help from others.
Contests
Enter for a chance to win Gold Bars and sweet in-game rewards in Candy Crush Saga!
Ideas
Have a sweet suggestion? Share your ideas to help improve Candy Crush Saga.
Off-Topic
This is your chill zone! Talk about anything that’s not Candy-related with other Candy players!.

Recent Announcements

🚫 End-of-level screen buttons overlapping / jumbled - Edited by CM: Working on a fix!
level 6830 the bottom button is all jumbled up, I already rebooted and cleared cache.
🎥 Why don't I see video ads in my game? Here’s what you need to know!
Many of you have asked about the video ads feature in Candy Crush Saga. If you're wondering why the ads have disappeared from your game or why a friend has them but you don’t, here's a quick explanation: 🔄 Video ads are not a permanent feature in the game. Like other special features, they can come and go. They’re…
⛔ Under Investigation: Episode Race counter isn’t advancing and my progress is not syncing
We're aware of an issue affecting the latest levels in Candy Crush Saga, and we're really sorry for the inconvenience. Some players have reported the following: Weekly Contest progress isn’t updating Episode Race counter isn’t advancing Game progress resets to level 19,686 after closing and reopening the game Sync issues…