Candy Crush Saga

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Candy Crush Saga

Discussions
Chat about Candy Crush Saga, share thoughts, news, or anything sweet!
Support
Stuck or having trouble with Candy Crush Saga? Ask your question here and get help from others.
Contests
Enter for a chance to win Gold Bars and sweet in-game rewards in Candy Crush Saga!
Ideas
Have a sweet suggestion? Share your ideas to help improve Candy Crush Saga.
Off-Topic
This is your chill zone! Talk about anything that’s not Candy-related with other Candy players!.

Sync Issues

I finished all the available levels on my iPad. I recently got a new facebook account but I can't get the facebook account to sync with my progress, everything I try starts me back at 1. I've tried uninstall/reinstall, sync through king.com, log in/log out, deleting cookies, and a variety of combinations of attempting to log in to the account....any way to fix this?

Accepted answers

All comments

Wunderbaum

Hi Caleb!

King.com and Facebook will have the same levels available and when you sync you'll have the same (highest) levels available on both sites.

Cheers :-)

Caleb_Murdock

What if I am more ahead on Facebook than on the King site? Will it update the King game to my current level on Facebook?

roz1412

Hi roz1412!
It is not possible to transfer game progress from one Facebook account to another.
I suggest you maintain your old Facebook account and connect your iPad to this account.
Another option is to create an account on King.com and from here transfer your game progress.
Just follow these steps:
1) Go to King.com and login then click on settings (cog wheel, top right corner of screen)
2) Choose Account
3) Enter your password
4) Click on Synchronizing/ Connect to Facebook
5) Click on the two arrows to initiate the sync
Once done your progress is synchronized and you can start the game on your mobile and from here click on the orange button (connect to Kingdom).
Cheers :-)

I tried that, it says that I've already synced my progress and won't let me click the arrows....

Wunderbaum

Hi roz1412!

It is not possible to transfer game progress from one Facebook account to another.

I suggest you maintain your old Facebook account and connect your iPad to this account.

Another option is to create an account on King.com and from here transfer your game progress.

Just follow these steps:

1) Go to King.com and login then click on settings (cog wheel, top right corner of screen)

2) Choose Account

3) Enter your password

4) Click on Synchronizing/ Connect to Facebook

5) Click on the two arrows to initiate the sync

Once done your progress is synchronized and you can start the game on your mobile and from here click on the orange button (connect to Kingdom).

Cheers :-)

Welcome! 👋

New here? Sign in or create an account to join the fun.

Accepted answers

All comments

Wunderbaum

Hi roz1412!

It is not possible to transfer game progress from one Facebook account to another.

I suggest you maintain your old Facebook account and connect your iPad to this account.

Another option is to create an account on King.com and from here transfer your game progress.

Just follow these steps:

1) Go to King.com and login then click on settings (cog wheel, top right corner of screen)

2) Choose Account

3) Enter your password

4) Click on Synchronizing/ Connect to Facebook

5) Click on the two arrows to initiate the sync

Once done your progress is synchronized and you can start the game on your mobile and from here click on the orange button (connect to Kingdom).

Cheers :-)

roz1412

Hi roz1412!
It is not possible to transfer game progress from one Facebook account to another.
I suggest you maintain your old Facebook account and connect your iPad to this account.
Another option is to create an account on King.com and from here transfer your game progress.
Just follow these steps:
1) Go to King.com and login then click on settings (cog wheel, top right corner of screen)
2) Choose Account
3) Enter your password
4) Click on Synchronizing/ Connect to Facebook
5) Click on the two arrows to initiate the sync
Once done your progress is synchronized and you can start the game on your mobile and from here click on the orange button (connect to Kingdom).
Cheers :-)

I tried that, it says that I've already synced my progress and won't let me click the arrows....

Caleb_Murdock

What if I am more ahead on Facebook than on the King site? Will it update the King game to my current level on Facebook?

Wunderbaum

Hi Caleb!

King.com and Facebook will have the same levels available and when you sync you'll have the same (highest) levels available on both sites.

Cheers :-)

⛔ Under Investigation: Episode Race counter isn’t advancing and my progress is not syncing
We're aware of an issue affecting the latest levels in Candy Crush Saga, and we're really sorry for the inconvenience. Some players have reported the following: Weekly Contest progress isn’t updating Episode Race counter isn’t advancing Game progress resets to level 19,686 after closing and reopening the game Sync issues…
Inventory/Boosters Lost - (Edited by CM: Under investigation)!
My inventory disappeared overnight Hundreds of boosters lost Back to square one !! Any ideas why and how to retrieve ?? Gutted !!
Invisible awards
This is happening a lot. Anyone else?
Weekly Contest
in my weekly contest it is not recording my progress. It says I have only won 5 levels this week and I’ve actually won like 7 episodes. I have played at least 150 levels this week. I am Nikki #8 on the list
Rewards
I am not receiving my rewards

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Quick Links

Discussions
Chat about Candy Crush Saga, share thoughts, news, or anything sweet!
Support
Stuck or having trouble with Candy Crush Saga? Ask your question here and get help from others.
Contests
Enter for a chance to win Gold Bars and sweet in-game rewards in Candy Crush Saga!
Ideas
Have a sweet suggestion? Share your ideas to help improve Candy Crush Saga.
Off-Topic
This is your chill zone! Talk about anything that’s not Candy-related with other Candy players!.

Recent Announcements

🎥 Why don't I see video ads in my game? Here’s what you need to know!
Many of you have asked about the video ads feature in Candy Crush Saga. If you're wondering why the ads have disappeared from your game or why a friend has them but you don’t, here's a quick explanation: 🔄 Video ads are not a permanent feature in the game. Like other special features, they can come and go. They’re…
⛔ Under Investigation: Episode Race counter isn’t advancing and my progress is not syncing
We're aware of an issue affecting the latest levels in Candy Crush Saga, and we're really sorry for the inconvenience. Some players have reported the following: Weekly Contest progress isn’t updating Episode Race counter isn’t advancing Game progress resets to level 19,686 after closing and reopening the game Sync issues…
❓ Having issues and need help with your Candy Crush Saga? Start Here 😉
Welcome to the Community 👋 If you’re having trouble with your game, whether it’s missing progress, a purchase issue, or something not working, the fastest way to find answers is through our Help Center 🔍 Why the Help Center first? Always up to date Available in multiple languages Covers everything from game progress to…