Chat about Candy Crush Saga, share thoughts, news, or anything sweet!
Support - Stuck or having an issue? Ask a question and get help from other players!
Enter for a chance to win Gold Bars and sweet in-game rewards in Candy Crush Saga!
Have a sweet suggestion? Share your ideas to help improve Candy Crush Saga.
This is your chill zone! Talk about anything that’s not Candy-related with other Candy players!.
every time I try to make a purchase I get an error message saying cannot connect to App Store, this is for farm hero saga and candy crush, I've checked Internet connections and settings.
Hi Malcolm - Welcome to King Care! I am really sorry that you are experiencing some problems making purchases. Here are a few steps which fix the vast majority of issues:
- Open the game on your Apple Device.
- Try to make a purchase.
- If you receive the error message then please close the pop-up screen.
- Select the Menu option in the bottom left hand corner and sign out of Facebook.
- Double click your home button and swipe all the open apps off the screen.
- Now turn your device off and leave it for two minutes in order to clear the cache.
- Finally, please reconnect to Facebook and then try to make a purchase again.
If these steps don't work could you kindly come back to me with the following information:
Game app version: Go to App Store > Updates > find the game > Here you will see the app version
The make, model and operating system of your device: Go to Settings > General > About > Make a note of the "model" and the "version"
Thanks a lot, have a sweet day! :-)
New here? Sign in or create an account to join the fun.
Unable to purchase
Anyone else have an issue with the booster wheel not letting you spin? Mine says come back in xxx hours for the next spin, but the next spin never comes. I am so stuck on level 7280 and I need some booster help!!
Is anyone else’s games freezing and then crashing? The last few days my games are consistently freezing and crashing. Costing me gold bars and boosters. I have good internet service and am having the same problem using my data on my phone. update. Still having the same problem. My internet and my iphone 17 pro have not…
