Candy Crush Saga

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Candy Crush Saga

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Chat about Candy Crush Saga, share thoughts, news, or anything sweet!
Support
Stuck or having trouble with Candy Crush Saga? Ask your question here and get help from others.
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This is your chill zone! Talk about anything that’s not Candy-related with other Candy players!.

why don't my treasure chests show up on my phone?

My treasure chests and all special features show up on my laptop, which I do not play on, but not on my phone. If I log into my friends account their chests and specials show up. I am frustrated that I loose my option to play for these. I have sent many requests to customer care and have received no reply back this is very aggravating.

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But that's not the case it shows up on every device I log into except my phone this makes playing the game no fun.

If you check under the T&C: http://candycrushsaga.com/help/en it says:

Why does my friend have new game features, but I do not?

From time to time we test temporary new features in our games, this is rolled out to a small selection of players. The selection process is completely random. If we decide that a new feature will remain in game, it will then be rolled out to all players.

This means that you will have the feature under one ID but maybe not the other (your mobile)

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Accepted answers

All comments

If you check under the T&C: http://candycrushsaga.com/help/en it says:

Why does my friend have new game features, but I do not?

From time to time we test temporary new features in our games, this is rolled out to a small selection of players. The selection process is completely random. If we decide that a new feature will remain in game, it will then be rolled out to all players.

This means that you will have the feature under one ID but maybe not the other (your mobile)

But that's not the case it shows up on every device I log into except my phone this makes playing the game no fun.

Colour bomb series
I make colour bombs and use them but they aren’t counting to my score. Some did count initially but not any mire
Color bomb series
I'm player id 1009484374 and at level18227. i have had several color bombs but the Series does not show any bombs used. Additionally, I have had only 1 set of boosters (after a game ends) per day. Is there something wrong?
Extra Move
Why does I can not have extra move after watch ADs now ?
Booster Caramelada campal
por qué si gano booster en la caramelada no aparecen en mi casillero ? Ocurre desde hace unos meses
Game me extra moves wala wheal kyo nahi diya ja Raha hai
Hello candy crush mere friends me extra moves wala wheal aa raha lekin mere game me extra moves wala wheal nahi aa raha hai kyo please help me as soon as possible

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Quick Links

Discussions
Chat about Candy Crush Saga, share thoughts, news, or anything sweet!
Support
Stuck or having trouble with Candy Crush Saga? Ask your question here and get help from others.
Contests
Enter for a chance to win Gold Bars and sweet in-game rewards in Candy Crush Saga!
Ideas
Have a sweet suggestion? Share your ideas to help improve Candy Crush Saga.
Off-Topic
This is your chill zone! Talk about anything that’s not Candy-related with other Candy players!.

Recent Announcements

🎥 Why don't I see video ads in my game? Here’s what you need to know!
Many of you have asked about the video ads feature in Candy Crush Saga. If you're wondering why the ads have disappeared from your game or why a friend has them but you don’t, here's a quick explanation: 🔄 Video ads are not a permanent feature in the game. Like other special features, they can come and go. They’re…
⛔ Under Investigation: Episode Race counter isn’t advancing and my progress is not syncing
We're aware of an issue affecting the latest levels in Candy Crush Saga, and we're really sorry for the inconvenience. Some players have reported the following: Weekly Contest progress isn’t updating Episode Race counter isn’t advancing Game progress resets to level 19,686 after closing and reopening the game Sync issues…
❓ Having issues and need help with your Candy Crush Saga? Start Here 😉
Welcome to the Community 👋 If you’re having trouble with your game, whether it’s missing progress, a purchase issue, or something not working, the fastest way to find answers is through our Help Center 🔍 Why the Help Center first? Always up to date Available in multiple languages Covers everything from game progress to…