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Explain to me why 79p purchases don't work on Candy Crush Saga? I asked this question 3 weeks ago and got no reply, apart from the generic 'what model is your phone'. Super frustrating! Is it a scam to make you pay more?
Hi Shakira,
Our Technical team has carefully investigated this issue and unfortunately the error is on Google's side.
Here at King we do not take direct payment from players when they make purchases in our games on their Android device. All purchases are handled directly by Google's payment platform and unfortunately, as such, we do not have any control or access to fix any potential problems which may arise with this system.
I can assure you that we have already escalated this issue to Google and they are aware of the problem and are already working on a fix.
As this is not an error on our side, I'm afraid to say that I simply don't have any information on when a fix will be implemented.
Please feel free to reach out to Google directly for an update on this matter using the following link: https://support.google.com/googleplay/answer/6179357
If you have the game connected to Facebook then you also have the option to buy Gold Bars on Facebook. Once you have completed your purchase your Gold Bars will be synced back to your mobile device.
If you for some reason prefer not to use Facebook then kindly connect the game to Kingdom (orange button) and you will be able to purchase the amount of Gold Bars you prefer directly on King.com
Kind regards,
- Mark, Team King Care
Thanks!
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Hi everyone, We’re aware that some players who play on Facebook are currently seeing their game reset to Level 1, even though their progress is correct on other devices. We’ve reported this to the Studio and it’s now under investigation. If you’re affected, please: Confirm you’re logged into the correct Facebook account…
End game directly once moves running out, I cannot use the gold to buy more moves to clear level suddenly. Thanks
Is anyone else’s games freezing and then crashing? The last few days my games are consistently freezing and crashing. Costing me gold bars and boosters. I have good internet service and am having the same problem using my data on my phone.
