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level 16 is hidden under the advert for more games I've clicked on it and it doesn't disappear. The map moves down but not up to make level 16 clear. How do I progress?
Hi Wenders- Thanks for posting on King Care! I am really sorry that you are having some troubles progressing in your game.
Please could you force close all apps, restart your device and open the game again. Hopefully you can then move forward with your sweet journey :-)
If the problem persists, please could you upload a screenshot of your game for us to take a look at? You can add an image to your reply by clicking on the paperclip icon in the top left hand corner of the text box.
For instructions on how to take a screenshot please see http://www.take-a-screenshot.org/
Have a sweet week!
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Hi everyone, We’re aware that some players who play on Facebook are currently seeing their game reset to Level 1, even though their progress is correct on other devices. We’ve reported this to the Studio and it’s now under investigation. If you’re affected, please: Confirm you’re logged into the correct Facebook account…
Many of you have asked about the video ads feature in Candy Crush Saga. If you're wondering why the ads have disappeared from your game or why a friend has them but you don’t, here's a quick explanation: 🔄 Video ads are not a permanent feature in the game. Like other special features, they can come and go. They’re…
We're aware of an issue affecting the latest levels in Candy Crush Saga, and we're really sorry for the inconvenience. Some players have reported the following: Weekly Contest progress isn’t updating Episode Race counter isn’t advancing Game progress resets to level 19,686 after closing and reopening the game Sync issues…
