Candy Crush Saga

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Candy Crush Saga

Discussions
Chat about Candy Crush Saga, share thoughts, news, or anything sweet!
Support
Stuck or having trouble with Candy Crush Saga? Ask your question here and get help from others.
Contests
Enter for a chance to win Gold Bars and sweet in-game rewards in Candy Crush Saga!
Ideas
Have a sweet suggestion? Share your ideas to help improve Candy Crush Saga.
Off-Topic
This is your chill zone! Talk about anything that’s not Candy-related with other Candy players!.

Screen unresponsive

I've been playing CC for years and have crawled now up to Level 6688. At Level 6676,my screen suddenly became unresponsive. The only way I could move forward was by installing the CC app on my laptop and playing that way rather than (as usual) via Facebook. 12 levels later, the exact same as occurred with the app, and I am now totally stuck. What is going on ? Has anybody else experienced this ?

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kiara_wael

Hi and Welcome to the King Community

Thank you for reporting. Meanwhile please check this page

https://community.king.com/en/blog/discussion/250220/having-problems-with-your-game-crashing-loading-on-your-computer

and please feel free post in new thread since this from 2022. Thank you

Parulata

My candy crush page is being unresponsive on my Mac since days.

Buggsy

As my original query said, I was able to play via the app and get through (pretty quickly for me) another 12 levels (to current 6688) before the same thing happened. Doesn't appear to be solely a FB issue.

Lindark

Hi there, it seems playing via Facebook is having some issues right now. You may just have to play via the app from the App Store in the meantime. So sorry about this!

kiara_wael

https://community.king.com/en/candy-crush-saga/discussion/370243/screen-unresponsive

Hi and Welcome to the King Community

Please email Player Support so they can restore the levels manually on your new account.

Go to the game's Start Menu, then Settings - Help Center - My Game Progress - Contact us and send them an email. Don't forget to mention what level you were on!

It's important that you choose "Problems with my game" as your topic and "Game didn't save" as your subtopic.

and Please check also this Info

https://community.king.com/en/candy-crush-saga/discussion/370152/candies-are-not-moving-on-facebook

Tess92

https://community.king.com/en/candy-crush-saga/discussion/370243/screen-unresponsive

Hi @Buggsy and welcome to the King Community!🤗

This issue has been reported and is being look into. Click here for more info.

https://community.king.com/en/candy-crush-saga/discussion/370152/candies-are-not-moving-on-facebook

Welcome! 👋

New here? Sign in or create an account to join the fun.

Accepted answers

All comments

Tess92

https://community.king.com/en/candy-crush-saga/discussion/370243/screen-unresponsive

Hi @Buggsy and welcome to the King Community!🤗

This issue has been reported and is being look into. Click here for more info.

https://community.king.com/en/candy-crush-saga/discussion/370152/candies-are-not-moving-on-facebook

kiara_wael

https://community.king.com/en/candy-crush-saga/discussion/370243/screen-unresponsive

Hi and Welcome to the King Community

Please email Player Support so they can restore the levels manually on your new account.

Go to the game's Start Menu, then Settings - Help Center - My Game Progress - Contact us and send them an email. Don't forget to mention what level you were on!

It's important that you choose "Problems with my game" as your topic and "Game didn't save" as your subtopic.

and Please check also this Info

https://community.king.com/en/candy-crush-saga/discussion/370152/candies-are-not-moving-on-facebook

Lindark

Hi there, it seems playing via Facebook is having some issues right now. You may just have to play via the app from the App Store in the meantime. So sorry about this!

Buggsy

Parulata

My candy crush page is being unresponsive on my Mac since days.

kiara_wael

Hi and Welcome to the King Community

Thank you for reporting. Meanwhile please check this page

https://community.king.com/en/blog/discussion/250220/having-problems-with-your-game-crashing-loading-on-your-computer

and please feel free post in new thread since this from 2022. Thank you

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Discussions
Chat about Candy Crush Saga, share thoughts, news, or anything sweet!
Support
Stuck or having trouble with Candy Crush Saga? Ask your question here and get help from others.
Contests
Enter for a chance to win Gold Bars and sweet in-game rewards in Candy Crush Saga!
Ideas
Have a sweet suggestion? Share your ideas to help improve Candy Crush Saga.
Off-Topic
This is your chill zone! Talk about anything that’s not Candy-related with other Candy players!.

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