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Hey Virginia111,
This is a Kindle right? Not sure how it works and I guess you have already done all steps like checking for updates for your Kindle, Facebook app and Candy Crush Saga app? Restarting your Kindle too?
Maybe try deleting and reinstalling the app too, although this might make you lose saved up goodies.
You can also try and ask them here https://www.amazon.com/gp/help/contact-us/general-questions.html?skip=true