Candy Crush Saga

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Lost my levels

Lost my levels when I changed my phone even though I have logged on to Kingdom account and Facebook account. I was on level 1060 and now I'm back on level 1. It's been three years for me to reach that level and I am disappointed as I cannot go back to my higher level.

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Hello.

Please check your King Care inbox (top right on a computer or in the left hand menu on mobile) as I have sent you a message about this.

Kind regards,

Johnny

Welcome! 👋

New here? Sign in or create an account to join the fun.

Accepted answers

All comments

Hello.

Please check your King Care inbox (top right on a computer or in the left hand menu on mobile) as I have sent you a message about this.

Kind regards,

Johnny

Welcome! 👋

New here? Sign in or create an account to join the fun.

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Welcome to the Community 👋 If you’re having trouble with your game, whether it’s missing progress, a purchase issue, or something not working, the fastest way to find answers is through our Help Center 🔍 Why the Help Center first? Always up to date Available in multiple languages Covers everything from game progress to…