Candy Crush Saga

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Lost Progress

I had a technical issue with my iPad and the Apple technical person recommended I wipe my device and start fresh. They NEGLECTED TO TELL ME I WOULD LOSE MY CANDY CRUSH GAME PROGRESS! I lost so many levels! I had to pull from a backup from a previous month and I did not go back to Level 1, but I lost all my progress between July 11 and August 26. Can anyone help me get my levels back?

Accepted answers

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Hello,

Please reconnect your game to your Facebook account in order to see your progress. Your profile shows that you have connected previously so please follow the steps here:

Lost your connection to Facebook? (iOS) - Questions - King Care

Kind regards,

Johnny

Welcome! 👋

New here? Sign in or create an account to join the fun.

Accepted answers

All comments

Hello,

Please reconnect your game to your Facebook account in order to see your progress. Your profile shows that you have connected previously so please follow the steps here:

Lost your connection to Facebook? (iOS) - Questions - King Care

Kind regards,

Johnny

Welcome! 👋

New here? Sign in or create an account to join the fun.

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Recent Announcements

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Many of you have asked about the video ads feature in Candy Crush Saga. If you're wondering why the ads have disappeared from your game or why a friend has them but you don’t, here's a quick explanation: 🔄 Video ads are not a permanent feature in the game. Like other special features, they can come and go. They’re…
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We're aware of an issue affecting the latest levels in Candy Crush Saga, and we're really sorry for the inconvenience. Some players have reported the following: Weekly Contest progress isn’t updating Episode Race counter isn’t advancing Game progress resets to level 19,686 after closing and reopening the game Sync issues…
❓ Having issues and need help with your Candy Crush Saga? Start Here 😉
Welcome to the Community 👋 If you’re having trouble with your game, whether it’s missing progress, a purchase issue, or something not working, the fastest way to find answers is through our Help Center 🔍 Why the Help Center first? Always up to date Available in multiple languages Covers everything from game progress to…